What is covered in Warranty?

[power_light2000 (Parveen Singh Rajput)]

Are you using incognito mode or a VPN ?? Some pages will display the error if that is used.

[ibbi (Ibrahim)]

nothing. i’m simply using the Ather app.

also, i cant reply on any ‘Feature Request’ topics. There’s no reply button anywhere. I can’t even post a feature request.

it might have something to do with my account? am j missing some permissions?

edit: look, i cant even reply!

[power_light2000 (Parveen Singh Rajput)]

What OS and Browser is this? I’m looking at it from both Android and Windows OS, it works perfectly for me.

[ibbi (Ibrahim)]

iOS 16, Ather app. but its the same for me on every browser and every OS. i think has something to do with my account.

@abhishek.balaji pls help

[AparnaBajpai]

Yes, still issue is same No improvement at all

[AparnaBajpai]

I dont know if calliper should be replaced, it’s their job to find out and replace faulty parts, which clearly they are not doing well

[power_light2000 (Parveen Singh Rajput)]

the only way to find out if you have an uneven piston in the calliper is when you start to hear a grinding noise, lightly tap the calliper head with a hammer and DO NOT PRESS any brake lever.

Then try rotating the wheels. if the noise is gone. then it’s 100% calliper fault and show the same at the service centre.

PS: Most service centres are well aware of this procedure.

[AparnaBajpai]

And I have taken my scooty to three different service center… Marathalli, JP Nagar and Whitefield (all Bangalore). None of them tested this… how can i escalate this issue… no one from Ather has come up and told to bring vehicle e to service center… Tired of taking vehicle to service centers while issue is not getting fixed at all…

[AparnaBajpai]

After disc replacement issue is there still

[deandhruv (Dhruv M)]

Get the callipers checked

@power_light2000

the only way to find out if you have an uneven piston in the calliper is when you start to hear a grinding noise, lightly tap the calliper head with a hammer and DO NOT PRESS any brake lever.

Then try rotating the wheels. if the noise is gone. then it’s 100% calliper fault and show the same at the service centre.

[suhaas.pasupuleti]

even i could not find a post stating the proper list of all warranted parts. my doubt is whether the motor cooling fan is warranted part.

[Devansh (Devansh Jain)]

Wasn’t my Ather warranty supposed to be 5 yrs and 60k whichever is earlier?

Why its showing 3yrs 30k in my app. I got 450x 3.1 in May 2023.

[srivatsabs24 (SRIVATSA BS)]

That 5 years is only for battery. Rest of scooter and charger standard 3 years warranty.

[Devansh (Devansh Jain)]

I thought so too but it says nothing under battery warranty.

[srivatsabs24 (SRIVATSA BS)]

You didn’t get Ather battery protect certificate?

[LunarGrey]

Have you not bought pro pack with your vehicle ?

[Devansh (Devansh Jain)]

No. Did you get it? Share here pic how it looks. I didn’t got it when taking delivery.

[Devansh (Devansh Jain)]

Yes i have pro pack from first day.

[anushkkrastogi (Anushk Rastogi)]

check your email you would have received mail regarding Battery Protect for 4th and 5th yr.