Hi Guys,
Can someone please help me with the Warranty Coverage of the Scooter? What parts are covered and what are not? Is it a replacement warranty or a repairing warranty?
I tried getting this answer from the customer support on phone, but they were unsure and had very vague answers. This was quite shocking tbh.
Is there any online document / kb article that defines the warranty coveage?
Thanks!
So no one on this forum knows about the warranty coverage? 
Anything you break is not covered in warranty anything gets broken by itself gets warranty 
Thats honestly vague. Is there no proper and relevant documentation on this?
What does it mean by third party insurance
What does it covers ?
Actually no, there isn’t see ‘warranty’ term itself is self-explanatory, they will cover all electronic and 3-year battery warranty if it gets out of work, or the battery falls below the 80% threshold. For other consumable parts like brake pads, belts, and bearing they are offering a service plan in that they cover the replacement of it, now only part if it ever needs changing is brake disc and some other non consumable parts which if it fails it lies under payable.
I think battery capacity threshold for warranty is 70% and not 80%
here you go the official terms of the warranty.
What parts are covered under warranty other than battery ?
Nothing’s gets escalated or nothing is resolved on this forum, it’s waste actually
can you elaborate the issue you are facing, this forum is managed by the Company themself, you might get quick resolution, or atleast escalate to a higher authority.
Did you book a call in customer care and ask them to replace the front brake calliper?
In your above post, you got the disc replaced. Are you still facing the same issue?
Continuing the discussion from Front brakes design flaw! :
He got the disc replaced instead of callipers? This is new even for Ather. His problem from the videos seems like uneven pistons in the calliper. How hard would that be to diagnose the problem?
any clue on why am i unable to view the topic 
it says ‘Page is private’. this happens on many other pages for me as well
This seems like a case of misdiagnosis. I am not sure why the company would ask the owner to get the disc replaced when the problem lied with the callipers. Not sure how qualified the mechanics are at the SC as I haven’t visited one.