Guys I Live in Wagholi there is no Fast charger currently available so have to visit kharadi or Viman Nagar Ather Charger for Fast charging during long rides. Recently news came that we can charge Ather at Vida chargers I visited nearest Vida Charger which was Mokha Hero Near Wagholi. I thought there would be plenty of space to park vehicle and in images there is place to sit but the condition of that Vida charger was worse literally no Space to park. My Ather was not able to reach the Vida Charger I have to move 2 to 3 vehicles then I would reached the charger this was really bad experience. I thought it would charge at the same speed as it looks big compare to Ather Charger but it was very slow for 20% almost it have taken 40 minutes very bad experience faced with Vida chargers what to do now guys where to report as it is not Runned by Ather where to report or Request.
Hello Mohan, Actually Vida Charger look Big because It has Two Ports.
Also Ather x Vida Collaboration not completely Reliable I think
Because Even In my Visit also it was Slow, Donno about Speed Etc
But Somehow We have an Option on Some Places 
@abhishek.balaji @smridhi.kalati @moderators
Kindly Help Him Please
It doesn’t connect in Pune I went to a recent addition to the map but it wouldn’t accommodate the Ather plus the staff has literally no idea of the mou happening that makes it extremely arduous to explain.
Thats True Bro, I amde a Tweet regarding this Issue
Even When I went to Aluva with Ultraviolette
I was charging it in Aluva Ather Showroom
By the Time a Vida Guy Came but Ather EC Security didnt allow him
Then I explained and Then He let him in to Charge
Coimbatore, It worked Well
Your Ather needs a wash bro 
But on plus point it’s free to charge on Vida Chargers have to wait more but still we can manage that much.
Hehe Man, That Picture was Taken on a Rainy Week 
Yeah But We have to Sacrifice Time 
Hey @smridhi.kalati, I raised this issue previously as well, Vida chargers show up on the Ather app but the status is always under maintenance.
Moreover some people report that the charger is working properly with the Ather, some could get the charger working but it’s charging slowly, and some (including me) stuck at Initialising.
We really can’t estimate any outcome and can’t plan rides unless there’s an Ather grid nearby.
How much more time to solve this?
Seeing a rapid growth in Vida chargers in last 2-3 days, in and around Mumbai, where Ather grids had shut down and no chargers were available.
Now it just have to work with Ather.
On the other hand Vida users are using Ather grid seamlessly for free.
Charges are upto Vida but that seamlessness should be with us for using Vida charger as well.
I also have a ticket pending regarding this. Edit: @community-help if you guys want to take over and provide a solution or explanation?
Hey Sid, we’re all revved up to help resolve this for you! Could you please DM us the Case ID of your concern raised on the Ather app? If you haven’t yet, use the “I have an issue” option in the Support tab. We’re here to make things smoother for you.
@SidG26 Hey I am also experienced such issue and escalated through mail to both Ather & Vida. The Vida team immediately responded that, it need to be sorted out by Ather to access the Vida grids. However, still Ather doesn’t respond from their side. 49 Days, the case ID looking for rescue from them.
Same, that’s what happening these days.
@rohit.dalvi Please check your DM.
Hi Sid, quick update! Our team reached out to you and sorted everything out. Feel free to reach out if you need further assistance!
Yup, Syed from you team suggested dashboard reset for Initialising issue at any fast charger, Ather Grids or Vida. But as expected it’s not about dashboard reset. I never faced any issue with Ather Grids, but still because you suggested I did reset the dashboard and tried charging. As you can see in the video, while the Vida scooter is charging perfectly, but in Ather, the gun locks, shows as Initialising and then unlocks automatically.
@rohit.dalvi replied to the ticket as well please check.
Vida users using both Vida Chargers & Ather Grids hassle-free and payment free.
We, Ather users still asking our OEM to help us charge our vehicles in Vida Chargers and Athergrids(sometimes).
In Ather, Solutions are delayed with quote of “We apologize for the delay in our response and any inconvenience caused.”
Yup. Your issue is real. It happens everytime.
A solution out of desperation I found was, keep trying and keep plugging unplugging. After around 10 minutes of trying it began working and gave full Ather Grid speeds as well.
This worked for me even on a charger which was refusing to charge a Vida lol
I wonder why Ather doesn’t realise it.
That’s a task.
I have faced this issue on both Ather and Vida grid chargers. Unplugging and replugging several times sorts the issue out. I faced this issue in the Ather Grid in Washville Baner, Pune where I had to try a couple of times before the connector got locked, although for the next guy it got locked in the first attempt. I had started to think this was some issue with the female connector on my scooter. But on the chargers like on FC Road and Lemon Tree Premier the connector gets locked in the first attempt. Its Quite Strange.
Update: The team again contacted me on 25th Oct and asked whether the issue is with only one Vida charger or with others as well, if it’s with only one particular charger then they will talk to Vida, and if it’s with every Vida charger then I have to update software manually from SC by telling them the vehicle is not charging on Vida chargers.
I have 3 Vida chargers in my city, out of which one is not showing on the map and not on, one is showing on the app but is not on, the one which is on at Hero showroom is also not 24x7, they shut it off after the store closes, once it was not on, once it was getting repaired, and the thing is we can’t see the charger status on the app. It always shows under maintenance. @rohit.dalvi could you tell the reason?
But I tried with both of my vehicles with that charger but it has the same issue, so it must be the charger at fault here.
But the conclusion is Vida chargers are not reliable and we cannot plan ride considering them.
Update: They had asked me the charger location and the time when I visited.
I received update on that on 11th Nov that the team checked and Ather vehicles are charging on that particular charger. Whatever they did, it worked. I visited today, already another Ather was charging.
But still if this is the case then we can’t consider Vida chargers for planning a ride in current condition because of unsure status of whether it’s live or in use or compatiblity with Ather.
I’m still waiting for the answer from them of why the status always shows under maintenance.