The Ather One 360 plan was available only till Dec 2020. It is paid once in a calendar Quarter. If you had that plan active till then you should’ve got the home charging reimbursement in April 2020, July 2020, October 2020, Jan 2021. Please check your bank statement once. Since it was the lockdown time, I assume your usage would’ve been less and the reimbursement also would be a small amount. for such small amounts we usually don’t get SMS from the Bank too. It should be a UPI transaction. If you still have nothing, please check once if you have updated your bank account details in you “My Account” section of your Ather account (not the Forum).
Ever since the Dot was introduced, Installation is not free. The charges for cables are expensive no doubt but there is no obligation to get it done by Ather only. Were the charges not explained to you earlier? If not then it is not good.
The sim on a phone is different than that on a scooter. it was a 2G esim. the 4G is a Dongle. I agree with you that 4G should’ve been provided earlier but the ₹2500 is not for a small sim but for the additional dongle. I know you’re dissatisfied with the connectivity issues…so am I. But I don’t think anyone would opt for 2G only to extract money from the first few people when 4G would be a norm for newer customers? It’s too small an income for too much of an effort don’t you think?