(Mods, I don’t want Community Support - Its my Review about the Experience Center - So Don’t Change Category to Community Support)
I and my Brother Selva @withselva7 went to Drop his Ather 450x Gen 3 for 4th aka 20k Periodic Service
We both Reached by 5 PM, and No one was there to Attend to take Job card
Then 6’o Clock Service Advisor took a Spin and Came with an Answer of “ Vehicle is all Good and Just General Service Enough? ”
Then I took his Job and Become Service Advisor,
Cone Set Issue - This One We are Mentioning from Periodic Service 1
Belt got Cracks
- Front Pads
These Many Issues were Unnoticed by Service Advisor
Monday Evening We dropped Vehicle for Service and They said We will deliver Your Vehicle by Tuesday EOD (30/01/2024)
Evening We called to check Status for Delivery, They said Belt Out of Stock ( If They informed us earlier I might Visited Erode SC on Tuesday )
Then Asked for a Day, We gave Enough Time again
Wednesday Evening, Selva went to Take Vehicle - Then Started Towards Home (60 KMs)
After Starting from SC, My Brother felt something Very Abnormal on the Handling - Right there itself He called Service Advisor (Ajith) And Not Surprisingly No Response from Him - No Call Back Either
After Reaching Home, Selva called me and I wasn’t available by the Time. So He sent me Few Voice Messages and Video
Vehicle moves like Snake and Quick Cutting Left or Right will End in Fall. I will tell the Issue Later in this Post👍
Also He mentioned Not even They charged or Test Drived my Vehicle till Tuesday Evening. How come they will Arrest the Cone Set Issue.
So I asked him for Screenshot (If Any). The Same Customer Shared me.
I made sure to Collect Picture Info’s Too
Escalated to Area Service Manager (OEM) :
Before Dropping the Vehicle, I spoke with ASM and Mentioned the Cone Set Issue there on this Vehicle Since Purchase.
Few Attachments regarding the Issue :
Service 1 :
(Ref : Vehicle One Side Pulling)
Service 2 :
Issue was there But Not Mentioned on Job Card
Service 3 :
(Mentioned as Head Stock Adjustment - The Same Issue)
Service 4 : (Current Periodic Service)
Since We Received Vehicle on Wednesday Evening and Thursday Evening again I spoke with ASM, Sent the Video and Voice Messages.
They asked me, Is it possible to Bring Vehicle to Tirupur. Then I spoke with Selva Regd this. Brother said, No Shoulders pains alot than Before. Better ask for RSA.
Also I said I dont want to Drop it back in Tirupur SC. So Arrange RSA to Coimbatore Ram Nagar SC (Same Rajdurais RP) and It almost took 2 Days.
Saturday Evening We got Our RSA at Udumalpet, Tirupur
Vehicle Reached Ram Nagar SC by EOD Saturday Feb 03/2024
Again They asked Sometime to Work on the Issue :
We agreed till Wednesday ( 07-02-2024 ) and Thursday Morning we need Vehicle Back
Wednesday Evening They called me and Said Vehicle is Ready but I am not ready to Trust Them - Then Asked for a Video. As Expected Issue wasn’t not Rectified
Screen Shot :
Friday - (09/02/2024)
As I assumed, The Left Side Very Tight to turn on Roads. Yesterday Me and Mr.Aashik (Floor Incharge)
Tested the Vehicle and Both of Us confirmed There is an Issue on the Left Turn. Then They again Asked me to Come Tirupur or Drop it in Coimbatore Itself for 2 Days till Tuesday
I said, Brother I came to Coimbatore only to Take the Vehicle. Again Coming going back on Bus and Coming back is a Nightmare to Me
I will take the Vehicle and Drop it in Tirupur on Monday ( 12-04-2024 ) Then I called @withselva7
Explained Everything, He said No More Rajdurai’s - Whatever Coimbatore Nor Tirupur
And I took Vehicle straight to Ather Service Center II (Mettupalyalam Road aka Anaamalais Ather)
There I met Service Manager Saran and Team, Asked em to Check the Vehicle w/o Mentioning about the Process Happened on Rajdurais Tirupur and Coimbatore, Simultaneously I spoke with Their ASM (2) for Solution. He said Drop in Anaamalais I will ask them to Check.
But I don’t have Time, I wish to drop here but My Work Plans will not allow me Coming Back to Coimbatore. So Requested him to Speak with Erode SC Team. Just 35 KMs from Home Where CBE is 65 KMs (Anaamalais)
I can’t even Ride this Vehicle from Coimbatore to Home, Heavy Shoulder Pain
Now Finalised to Visit Tomorrow (12-02-2024) Ather Space Erode for Solution
More than Service Issue I see this as Manufacturing Defect in First Place :
As I mentioned Above We have this On this Gen 3 from the Beginning, @withselva7 used to Tell But I negligent his Words saying Maybe Tyre Issue
Now We changed Front Tyre at 20k (Thats another Topic)
Coming to the Point : It’s Razor Kit Manufacturing Defect
Currently from Gen 3 and Above, Ather Using Different Razor Kit - That is not Sitting Properly on Cone Set and T Joint
Ref : Gen 3 with New Razor Kit
Actually Our Old Razor kit was Good and Capable of Doing its Purpose
Now I will add Old vs New Razor Kits Picture.
(Old Razor Kit with Retainer Nut)
(New Razor Kit with Retainer Nut on Left Side - Old Razor Kit)
My Question to Team Ather : Old Retainer Nut is Most Reliable But Why this Unwanted Change - That Spoils Both Customer and Company’s Peace of Mind
Final Inspection Lethargicness :
Tirupur Service Center’s Final Inspection After Service is Nightmare to Any Atherites. Because They just dropped the Boot Box with Nuts kept Inside + Boot Inside a Cap will be there for Data Cable ( That Went Missing after Service)
Pictures for Reference below :
Boot Nuts :
Data Cable Cap :