Going through this thread, My trust with Series 1 is a Joke, looks like Ather has kept the “Beta Tester” in good books,
Unfortunately I opted for Seris1, and only when I met with an accident on my series 1, and it opened a can of worms.
Body parts of Series 1 are Costlier than regular 450x
Service Pro subscription pickup services are not applicable for a vehicle that met with an accident.
There is no way to keep in touch with the workshop team, a regular cycle repair in Decathlon has dedicated workshop contact.
Wether you are a customer or anyone interested in Ather has to go through the same Lines and Call centre which comes with its own challenges, till date I haven’t been able to get in touch with the “Gods Gift to Mankind Ather Customer Support” on first or many times even on 3 calls, in case call goes through ans you get in touch, its takes more than 1 agent to understand customer issue.
After taking the vehicle for parts replacement, they screwup the warp mode. now there is disturbing vibration when the bike comes to an halt, for few seconds.
To fix the issue I have only one option Personally take the thing to their tech park office.
Since several months I have been reporting serious app sync issues, and now I have been told to have to wait till that issue is sorted, once and if that is resolved, I am supposed to take the vehicle to their business centre personally to prove that my issue is genuine, meaning even here Service Pro pickup drop entitled under subscription is not valid.
Not able to get simple faulty indicator switch fixed, that was reported 5 months ago, Ather randomly closed support tickets.
Only way to report an issue now on the is to call “Gods gift to mankind Ather Customer Service” on the APP, they have removed the in app message feature that had options to attach screen shots.
In just 6 months I have spent close to 1,80,000 on SERES 1, including repair cost. mind it most of the 6 month the thing was just parked due to lock down restriction.
For the premium price and 1.5 years wait, I was treated and still being treated like a joker by the “gods gift to mankind” Ather customer service,
I now have lost hopes that this premium piece of two wheeler S#!% will even last as long as advertised and I might have to stop using it eventually due to the Faulty Customer support and Premium Service costs in maintaining it.
I feel like a victim going through some kind of extortion.
With heavy heart and after several attempts to get value for money I have have only met with disappointing response or radio silence.
Awaiting practical and honest response, I might consider other legal means to get justice.