sorry for the experience you had
i can imagine the feeling of wrong decision when you are confident till then
hope experience improves and Ather takes serious note of this
also i believe you shouldn’t be charged for the charger installation as per clarification on the forum let me check on that
@Ather.Team can someone work on such simple yet big issues please i think cc guys should be allowed to make some decisions with certain level of discretion when there is impact on customer experience & brand, atleast in this scenario when it is causing so much inconvenience, particularly the charging pod installation part, from the pictures it is clear that the place is not ideal, atleast technicians should be aware of it when the second request have come in, you could have simply moved it, i know you don’t want any hazards there, but it is about using another wire, you will be making use of the wire somewhere else… these are too silly on your part u can handle it better
oh yeh
similar situation for many of them
but yeah as Heamanth said it must have been based on booking date!