Ownership Experience

Off late, I see need for restarts frequently. In last 10 days, at least 4-5 times

Yesterday, I did not shutdown. But, when I started the vehicle, screen did not turn ON. So, restarted it. Again, within 1 km the screen froze with 22km/h. So, restarted again… After few kms, again screen frozen… But, it came after some time…

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What I see is that in my parking area there is no network. So when I put it on charge the pod keeps blinking whole night. is it not supposed to be cut off once the vehicle is fully charged and the pod supposed to stop blinking?

The pod will switch to trickle charging once battery is almost full. BMS will take care of battery charge and discharge rates, so don’t need to worry about it being plugged in for too long

If you still are worried, you could get a timer switch wired into the charging cable between your Meter box and pod so that you can program it to shutoff power after a certain duration.

The only problem I see with that approach is if you have frequent power cuts or unstable voltage, the pod will shut off power and the bike may not be actually charged long enough before your timer cuts off main power. I’ve been having this trouble last 1 week due to fluctuation in BESCOM supply and had to disable my timer settings on the WiFi switch.

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I noticed the same - even after fully charged, the Pod keeps blinking. No network in our B2 where I park.

Hi Guys , does anyone know where i can get PPF done for my flight in and around
JP Ngar and Jayanagar.

@sunilkr,. Check below link.

https://forum.atherenergy.com/t/on-road-experience-bengaluru/680/138?u=santosh.rism

Hey thanks a ton

@raghav.srinivasan @Raghunandan thanks for your response.

This is my observation-
July 1st 10pm

July 2nd around 4.30pm

July 3rd around 4.30pm

Like you said there’s a reduction of ~8% in the battery percentage and ~8km in range.
Best option is to shut-down the vehicle.

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30-day review

I took delivery of my 450 on the day of the mass delivery event on 02-Jun. was very excited to finally lay my hands on the exquisitely designed price of art. It was of course amplified by the wait of almost an year.

Continuing on from my test drive experience, the ride back home was nothing short of exhilarating. With my son sitting behind me, the ride from IBC to BAnashankari 3rd stage truly brought out characteristics that define The 450 - the fantastic acceleration, the perfect balance the scooter had, the more than adequate stopping power and the smooth ride of an electric bike.

The points that stand out in favor of The 450 are

  • [ ] superb design - stunning looks and a definite head turner. Attracts lot of attention on the road from fellow motorists. Very smooth lines and looks very sporty. Even when it is standing it appears to do 80 Kmph
  • [ ] superb performance both in the ride mode as well as sport. While the acceleration is quick, the scooter brings beautiful balance and poise to an otherwise dull scooter segment. It has been fun seeing more powerful scooters and bikes fade away in the rear view mirror.
  • [ ] excellent brakes although the rear locks up on hard braking sometimes
  • [ ] While the range can always be more , one can get a predictable range once they have learned to drive with a restrained right hand.
  • [ ] made in India - very proud that we have an indigenously designed and manufactured product.
  • [ ] The connected app is a definite plus although the wish list for features is quite long.

While my experience calling in for customer support has been very good, there are a lot of issues with the scooter. These may not be big issues but they are consistent across the owners as reported on the forum.

  • [ ] Grinding noise from the front while accelerating. While Ather claims that this is normal , it is quite disconcerting to the rider. Hopefully this should go away after the first service
  • [ ] Display issues - no display while riding, no display in poor connection areas,display going blank when a location is sent to the scooter from the app and the connection is poor etc create a sense of anxiety and mar the experience.
  • [ ] The solution to many problems suggested is to restart. This is like going back to the days of early Windows. Definitely not acceptable.
  • [ ] solenoid lock getting stuck.
  • [ ] Noise from rear seat while going over potholes , rough roads and speed breakers is annoying.
  • [ ] The front shock absorbers make noise while going over bad patches and the front is a bit jumpy even on smooth roads. The jumpy front is observed on hard acceleration and this can be quite annoying.
  • [ ] squeak from the front when the vehicle is stationary and the handle is turned left or right
  • [ ] Whirring noise from the rear brakes.
  • [ ] grinding noise from the motor/front while reversing.
  • [ ] I have read about unresponsive motor or the motor turning off while the scooter is in motion being reported on the forum and this is very dangerous.
  • [ ] issues with charging pod and it’s demand for perfect electrical inputs
  • [ ] inconsistent OTA updates. Especially the ride statistics not syncing for days! Also related to the poor choice of an obsolete technology in 3G and a bad service provider.

The shortcomings and bugs definitely spoil the overall experience. This is not a beta product! It has been designed and positioned as a premium product with superlative customer experience. But I don’t think it is production ready. And this is unacceptable to me as a user having paid 1.2 lakhs and waiting for almost an year.

Ather has designed an excellent product but are experimenting with real users at their expense! This is not a try at your risk software product that is free. It is supposedly a production ready scooter that is safe to ride and works as designed. If early feedback was desired then Ather could have distributed 50 scooters to interested users and then ironed out all the kinks before releasing it to general public.

I am not a blind supporter of Ather and neither do I want to as it doesn’t help Ather and importantnly the end users.I would agree if most of the issues are exceptions. But all of them seem to be happening to the users fairly consistently and regularly.

The product should have been thoroughly tested before releasing to the masses. Clearly this hasn’t been done. The focus has been more on building a brand and not on building a tested and reliable product.

I sincerely hope that the continued feedback from early adopters like us will make this a successful product and a brand to reckon with as long as Ather continues to be receptive and responsive. More importantly , Ather should not turn this into another feature frenzy product but focus on getting the basic requirements right and reliable.

May the force be with you @ather_rajs.in

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am sure none of us atleast on forum are blind supporters

agree to all your points

i like ev’s a lot…

that doesn’t mean i will buy anything which has battery and motors with a skin of vehicle

am just waiting for a proper ev to arrive in the market for more than 11 years before i bought Ather (after i decided to buy only ev’s)

wanted to see (not build, as i don’t have proper qualification and i know my limitations) a product which has core passion built into it…

Ather is atleast aan option now

i strongly agree there is lot of work on software and enhancing efficiency of motor,

i wouldn’t argue on time spent for the above before release, as am not the right person

overall i think it cannot be a bad product at all but just hoping improvements will be rapid…

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I am completely in sync with squeaky noise in stationery position, noise from front shocks, rear seat noise and bumpy rides, I am facing this right after 3 days of riding till date, scheduled service for noise issue, technician did not have tools to resolve the issue, got the bike checked during owners’ meet, no luck, bike automatic cover became a escape goat for rear noise, however I had these noises much before fitting the cover, not getting much help from Ather with respect to rattling noises issue, hope to reach out to Ather team again after they are back from Chennai.

@Abhishek I wasn’t insinuating. It’s just that like you and most others on the forum I booked the vehicle over a year back after keenly following their development for many years, starting 2016. All of us waited patiently while the vehicles were being readied and I totally share the excitement of a EV and a new experience.

But , most of us in the forum also understand products and why it is important to build something that is consistent and reliable. My experience with Hero electric is not great but my expectations were also not that high. My cousin has had one for a few years and it just works. No fancy stuff and not a premium product. It’s a barebones 35-40k product vs 120k!! Once you build something like 450 and position it as a premium offering with connectivity, things have to work. At least the things in your control. These are entitlements that we have paid for and I expect them to work.

And that is my crib. I crib because I care and my expectations were very high. They were not met. No arguments as far as the performance and looks etc are concerned. And not to forget a fantastic user community - a first for an auto product in India.

I could just choose to ignore and hope that things will sort themselves out in the next few iterations. Just that the niggles are too many and they cannot be put up with. It just mars the overall experience.

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Well documented points. And I agree, Ather will be better when they hear more feedback, criticism & brickbats.

But then when you think about it, a lot of the issues are solvable software items or customer management issues. You have an excellent product that is going through its infancy - ups and downs, right and wrong.

Like I said in the first owners meet, I only wish that they grow stronger and larger. These guys have a vision, something I don’t see with other homegrown EV companies in India today.

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That was really a nice review on the bike and feedbacks are required. Ather have made a product to the best of their knowledge and capacity. They are learning the market and getting the data now. It’s like whole new thing for them because they are first of its kind. Everybody has more expectation on the product Ather are trying to cater to each and everybody.

From my knowledge There is nothing called as best or perfect. They just learn and evolve. During this process it takes time.

I would say patience and support will lead to good results.

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The more I read these forums, the more confused I get about whether to go ahead with the order or not. On some days I feel like completing the payment immediately, while on other days ( like after reading @srinsesh’s review ) I feel like it isn’t worth it.

I also have some questions for the owners -

  • How bad are the various noise complaints - like the under seat rattling, grinding noises from the front? Are they very noticeable ?

  • Many videos I’ve watched show the dashboard (especially navigation) being extremely laggy. How bad is this? Is it fixable via a software update or is it due to a low powered chip?

  • How long does shutting down and restarting the entire system take?

Would be thankful if you guys can answer some of these!

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I am also having many things to consider like value for money and is it necessary for me now, charging point, taking it to my hometown 160kms from chennai etc etc but I will pay 5000 refundable deposit and think about my issues later

Have been driving the 450 since March, and I have not seen any noise issues till date. No rattles at all. You will feel a grinding noise for the 1st 100 odd kms, that’s just the belt and pulley assembly getting into shape.

Purely depends on the 3g network strength when you engage the navigation. I have crappy coverage near my house and work, so it takes a coupe of secs to render the maps and directions.

Shutdown and restart are as fast as any android phone.

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Nice one. Should probably watch the latest START WARS!!

lucky me. No panel gaps or vibration. no squeaky seats and definitely no suspension judder. Got ears of a God if i can say that about myself,

only complaint i had was the belt slip vibration which is going away now after 300km and will possibly be entirely zero in about 1000 kms. I am not a fanboy, i bashed ather for their customer handling earlier instore and forum… yet i believe customers are nitpicking much, once saw an issue resolved in store. One guy filled up omboard memory with photos he loved and found the system crashing and lagging. Ather is a toddler learning how to make EVs and i guess are far from being polished. Customers on the other hand want a la voiture noire for the 1.2 lakhs they paid… Jobs was right, customers will always ask more cos they dont know what thwy want

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Not most of the owners have complained about the noise issue, especially the deliveries before 2 nd June but from 2nd June onwards some of the owners have faced various noise issue including myself, I am not sure if quality check took the hit or something else.
For me navigation or dashboard has not created much issue except freezing twice or thrice in a month’s time and 1200 Kms ride.
Shutdown and restart just happens with a minute.
For me except noise and hard suspension, evething is superb.

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