My Rizta suddenly went completely dead and refused to start. The screen went entirely black. Charging the scooter and attempting a hard reboot did not work.
The scooter is just about one year old and has run only around 5000 kilometres, so the usage has been quite limited. Despite that, it simply died without any warning.
I called the roadside assistance helpline and was informed that towing the scooter to the nearest service centre would cost ₹2400 plus GST. The nearest service centre, Shaw Ather, is only about 6 km away. Paying ₹2832 for such a short distance did not feel reasonable.
I panicked and started searching for other ways to transport the scooter to the service centre. I contacted a few local towing operators but even they were quoting around ₹2000.
I then spoke to the service centre directly. They said they could send two people on a bike after two days who would tow the scooter manually using their feet.
I also tried arranging a local tempo, but lifting the scooter without a ramp was difficult and we did not have any labour available to help.
A friend suggested booking Porter with labour support. Initially they asked for ₹500 as chai pani in addition to the fare of around ₹1000, so I cancelled that option.
Eventually I found a three wheeler tempo driver on Porter with labour who agreed to transport the scooter for ₹550. I paid him ₹650 out of appreciation. In the end I was finally able to get the scooter to the service centre.
When I went to the service I was told it’s a PDU Issue
I hope Ather reviews the roadside assistance pricing and makes it more reasonable, especially for such short distance transport within the city.