Yes, I am wondering whether the staff who fixed that scooter during assembly was assigned to only one scooter! Most likely, he might have continued the same way until this incident
Well, to avoid the human error, a proper tool, periodic calibration of the tool and a torque chart should be provided to the staffs in the assembly, specifically to those handling the battery. We can’t make an error when we proudly say to our friends and unknown persons whoever approach us about the scooter that the Ather products are indigenous and are the best!
On one side it is good to know that they have upgraded their manufacturing process to prevent any further damages. On the other, it is concerning that there is no information or acknowledgement that the same issue does not affect other vehicles which are already in road.
Just a way of saying to the public they forgot to tighten that nut, the only connecter which required torque is the motor connection everything else I remember is a snap-on connector. There is 3 phase connector and 2 battery terminals now that is dangerous if someone forgets to tighten them.
don’t think there will be any recalls as it was one in a million event, and they have updated the process as a 2-step verification. which will stop it from happening in the future.
Since 450 gen 2 the power distribution has changed, In gen 1 and 1.5, the power cables route in the battery pack and then to the motor, in the pack itself. from gen 2 onwards, they have moved it to a separate power distributor where everything is connected. too bad, one loose nut and you are seeing a short circuit.
It is indeed worrisome that it took 2 weeks for the company to acknowledge the incident. While this is not something they can push a software update to fix, a recall to the SC to have the vehicle checked is required to prevent this from happening to another vehicle and also to increase the customer trust.
Frankly, the trust I had in Ather is slowly decreasing when I keep seeing these type of incidents.
It is crucial for your mechanics to exercise utmost caution and not disregard any issues, as they could pose significant problems in the future. It is imperative that you prioritize your responsibility towards your customers and avoid drawing negative attention from competitors eagerly waiting for such news.
Good incident analysis and detailed report , a rare occurrence. Trust Ather will take corrective and preventive measures during manufacturing and stringent quality checks
I would like to thank for a good reply.
But simultaneously I would like to suggest one thing that to avoid such things in future for the vehicles you delivered, you should make an mandatory inspection check point of such things in the service so that not only in assembly fault but in any service duration also no mechanic would do it wrong fitting.
