Not allowing to cancel my order

My Order no. #216397 I’m trying to cancel my order from past 3 days it’s not allowing me to cancel it, getting below error message. Also I’m not getting any help from support team.

You should contact customer care number, this forum is merely the solution, it will have delays. Contact them at info@atherenergy.com or their number +917676600900 10 to 6.

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Hey There! Our team will get back to you on your registered email ID.

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I did that, I was following up on WhatsApp support also tried to reach them on given number but no positive response. Today when I posted on twitter and here on Ather page I got response from support team.

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