My app and scooter are not synced. Can you suggest any remedy?

Ideally Odometer, Trip Meter, Ride Statistics should sync between your vehicle. At times, there might be a delay due to following reasons:

  1. You might have lost data connection between scooter and Ather’s central server due to bad network.

  2. If you have shut down the vehicle immediately after stop (it takes around 7~8 min after stop to sync ride stat)

  3. At times there might be an issue in Ather’s server.

Hold on for while to get the data back. If this is observed for several occasions/days, you may raise a complaint using your mobile app.