Mobile App

harishm25 · September 22, 2019, 2:28pm

I faced a similar issue recently. My mobile app was stuck once I logged in.

Uninstalling the app did not help. Not sure if you are facing the same issue. I was able to access the app after I contacted ather support.

AnaghDeshpande · October 18, 2019, 4:16am

Just realized the app doesn’t work on VPN. Has anyone faced similar issue?

abhishek.balaji · October 18, 2019, 4:20am

What part of it doesn’t work on VPN?

AnaghDeshpande · October 18, 2019, 4:21am

I’m using nordvpn. And connected to India (TCP).
This is the error.

abhishek.balaji · October 18, 2019, 4:25am

Hmm, will check on this and get back. Didn’t have any issue with using PIA, on TCP connected to the India server.

rusumarun · October 23, 2019, 11:44am

Ride statistics doesnt show correctly today. This has been the case for many people today.

ganesh.praveen · October 23, 2019, 12:19pm

+1

abhishek.balaji · October 23, 2019, 1:23pm

Thanks for reporting this. This has been fixed now. We had some issues on the server side due to which some ride data might have been lost.

AnaghDeshpande · October 23, 2019, 1:50pm

Ride data was “gone in the wind”

gt_ravi · October 23, 2019, 2:39pm

Last one month my ride statistics not working… they could not resolve it till now…

abhishek.balaji · November 8, 2019, 5:15am

5 posts were split to a new topic: Better mobile app notifications and and alerts

sumatej123 · November 8, 2019, 7:45am

Just a thought you can add the below to Ather app.

Subscription plan the customer has chosen.
For ather one subscribers please show the last few digits of our account number we have linked.
@Ather.Team

abhishek.balaji · November 11, 2019, 7:18am

New update incoming!

abhishek.balaji · November 15, 2019, 4:40am

A post was split to a new topic: Track service status through mobile app

punithklk79 · November 16, 2019, 4:22am

It’s been 15 hours since I have parked the scooter and the battery and range hasn’t synced even once after that.
Is the data being shown in app not realtime ? Or does it sync periodically ?

raghav.srinivasan · November 16, 2019, 5:19am

The bike does not sync when switched off. That is how it’s is currently designed. We have asked a periodic sync in a future OTA and ather has assured to look at it.

punithklk79 · November 16, 2019, 1:29pm

Ohh, then the app is not very helpful in that case …

Vinayak · November 18, 2019, 4:24pm

why my Ather is shown at unknown location

It’s actually charging in the parking

hemanth.anand · November 18, 2019, 5:14pm

If it’s in your basement then this is normal. GPS signal reception is poor inside buildings. my scooter comes till my apartment gate and as soon as it enters the basement the location stops and it shows some random location within 500mtrs radius

Vinayak · November 18, 2019, 5:28pm

500mtrs to 5Km acceptable but this one is