LCD between touch pad and LCD water seepage

This is 2nd time facing.

1st time logged complaint and was concluded by service team that no chance of water seepage and need to replace new touch. We told not required. It got evaporated by self.

Yesterday again happened and want to make this to be escalated to R&D team as all calls which we make may not reach them through Service call center

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Above is image

Did you raise a ticket or contacted service team ?

I logged complaint in WhatsApp and got reply asking to contact call center. Will do tomorrow morning as I was waiting to get evaporated by self. But not happening.