For individual service/maintenance related queries, Ather recommends speaking directly with its customer support team. That way you can get a quicker response to your query and a better clarity.You may connect with customer support team in one of the following,
- Call +91-80-46808088
- Whatsapp +91-9513588237
- Mobile App -> Profile -> Report an issue
The forum is meant for community interactions and is not a one-to-one channel with Ather.