For a company that doesn’t give a phone number to its showroom and forces you to interact online, Ather should really put more effort into its website customer experience. Quite horrible currently.
The website has stale details that Ather 450 Plus isn’t available for purchase. The customer care folks told us to pre-order Ather 450X (saying that pre-order is same for all vehicles). The form though clearly states that it is a preorder for Ather 450X.
Even after you preorder, the ‘My Orders’ section says ‘We will open the full payment window of your order closer to the start of sales in your city.’ Sales have started long back in Bangalore - so no idea what this means.
Given that we can only go to Ather for any issues with bike, this service is really concerning. How is the post sales experience of people?