Deliveries: Bengaluru

mmdk · January 1, 2019, 4:05pm

Your order ID

suresshchand · January 1, 2019, 8:38pm

The way u wer responding to all queries… Soon team ather will hire u
#TAKELIGHTLY

rajeshkav · January 2, 2019, 5:56am

Well, I find many of the questions, especially from the new comers, are NOT new and it is repeated. Since I follow all the threads, I felt like answering them. These new folks should not feel that they are left behind if their questions are not answered. I also hope people will take it positively with the content of the answer and will not start questioning ‘who is this guy’ !!!

I have asked @Ather.Team to start and aggregate these Frequently Asked Questions and their answers in a separate thread so that it will help as a lookup table.

samitbanerji · January 2, 2019, 11:21am

can you share your order id?

ashishsacharya · January 2, 2019, 12:05pm

Whaaaaaaat???!

My Order ID is 1807 and there is no update yet The delivery is Feb 2019 though.

rajeshkav · January 2, 2019, 1:01pm

Be patient buddy !

My delivery is scheduled this month and I got the call today for an assessment. So, be patient. Shreyas has also mentioned below (this is for installation), but the assessment will be done based on area and not by Order ID.

samitbanerji · January 2, 2019, 1:10pm

What is your order id Rajesh?

rajeshkav · January 2, 2019, 1:11pm

1409

samitbanerji · January 2, 2019, 1:13pm

Great! mine is 1341 and my assessment is done already. Please let me know if you get a tentative timeline for the delivery/charging point installation/payment procedures.

avanishphatak · January 2, 2019, 1:17pm

This is concerning for me as I understand already scheduled delivery date ben changed again anyone will panic.

Ather team team should be answering this. Hope its a technical glith and the actual (earler ) delivery schedule reflects for ur id.

Shreyas · January 4, 2019, 8:36am

Thanks @rajeshkav!

Owners and future owners being actively involved on the forum is great. This is one of the things that was discussed during the open house too.

The forum is meant for communiy interactions and coincidently that’s one of the things we discussed in our update post today!

mmdk · January 4, 2019, 10:59am

Did you got any updated from Ather team why your order got re-scheduled to Apr-19 to May-19

Shreyas · January 4, 2019, 12:30pm

Hey @varun,

I hope the confusion was cleared over call with our customer service team.

Request everyone to take individual requests up directly with the customer service team. That reduces back and forth between teams here and we will be able to resolve your concerns faster.

varun · January 4, 2019, 12:45pm

Hi @Shreyas,

Yes, it was sorted. Thank you.

varun · January 4, 2019, 12:46pm

@mmdk,

It got sorted.

magneta · January 5, 2019, 10:59am

has delivery for January month started?!

chekkeny · January 6, 2019, 7:10am

My order id is 1346, and I haven’t been contacted by Ather till date. My dashboard says March 2019, but I see some folks with order IDs newer than mine getting the assessment etc done - is the order ID randomly assigned or has my order been skipped?

bharat772 · January 6, 2019, 7:52am

Order ID and assessment are not related.
I think assessment is done area wise and not according to order ID.
For few assessment was done 3-4 months back but they are yet not notified about delivery.
And also charging point will be installed only after full payment.

kushalkumar · January 6, 2019, 10:06am

I don’t think so, my delivery according to the dashboard is Jan 2019 but no one has yet contacted me nor have I received any email

avanishphatak · January 6, 2019, 10:23am

I think u should contact Ather team and check.