I am in Beta Program for Ather Android App. After updating the app to latest version 9.3.0, i am noticing new issue with phone Ring Mode/Silent Mode.
My phone will always be on Silent(Vibration) Mode, when i am riding my Ather i will definetely connect my phone to Ather using the app in order to answer or decline the calls on the go.
After recent update, when i connect my phone to the Ather using the app and when connected if i make an outgoing call or if i receive an incoming call, then after the call gets disconnected(irrespective of the call answered or not answered) my phone is automatically switching from silent mode to Ring Mode.
Initially i thought its an issue with Bluetooth device i use in helmet, so i have not used my bluetooth headset for testing and connected onlhttps://forum.atherenergy.com/y to Ather through app. But i am getting the same problem. Then i tried to contact phone manufacturer suspecting the problem is from phone’s bluetooth but after investing logs and all for 15 days they concluded that issue is not with bluetooth module or bluetooth firmware instead the issue is Ather app trying to change the phone mode(silent/ring) when a call comes.
@abhishek.balaji Please request the dev team to check on this issue and kindly request them to resolve the same in stable build.
Even in the latest beta update, the issue is not resolved. The phone keep going to ringing mode after a call got disconnected once it is answered or if we dail the call or if we reject the incoming call. Such a worst part on Ather, working features are now creating new problems since last update and Ather not resolving in the latest update too. Their customer care is also replying like, many users are facing similar issue, our team has confirmed issue is there but we dont have any timeline to resolve it. Such a pathetic reply. Day by day quality of new gen scooters is decreasing along with new issues for old scooters as well in the form of software. Nobody from Ather responds or cares. @abhishek.balaji@tarun