Ask Us Anything on Atherstack and Ather Connect

[ryan (Ryan Shroff)]

@pratham.shetty

Can we expect a clean & smooth map UI like in our phones in a future update, or is there a limitation with processor? It is much better now than the earlier update but the lag is still noticeable

Since @srivatsan.subbarayan is having some login issues at home, posting this answer on his behalf.

While we work on improving the overall experience of the UI in terms of responsiveness, we are hardware limited - both on CPU and RAM. We try to make sure that the experience of the SW on all generations is as similar as possible. To that end, we are constantly working on optimising the software to work on all generations of scooters, and it’s something we’ll continue to keep in mind for further releases as well.

[srivatsan.subbarayan]

@kunalmg

Theme support? The ‘Wings of Power’ is nice but some other themes like the previous version would be appreciated.

Themes and styling to make the UI fresh is something that we are considering, but it does come at a cost of CPU/RAM that we have to consider - so its a fine balance of making things look fresh but not loose out on performance that we are working on.

[sripriya.nellore (Sripriya GN)]

@rajgoutham96

1.Whats the point of blue line on the map with live traffic? It makes no sense can’t even see the live traffic and map is too laggy.

2.Just a thought why can’t the BATTERY HEALTH option be added in the vehicle as well as the app similar to iPhone’s its much more transparent.

3.App Sync issue which is frequently reported in the community,

There are frequent surveys that you keep running not sure if you guys are really considering the survey feedbacks, Ather connect isn’t worth to go in for a paid plan now based on the current features and the bugs it has now like frequent issue with Bluetooth, sudden disappear of wings of power for a long time, There is lot of room for the improvement

Some of these questions have been answered in detail in the other posts; so would encourage you to read through the detailed answers. I will summarize those answers in this post:

• We were restricted with the styling we can have with the APIs earlier. Our team has been working with the vendor to get access to more APIs so that the traffic can be shown as it is seen on mobile app. Expect an update on this soon.
• Estimating battery health is a long process because the team needs real-life data on batteries at different stages and usage patterns to accurately estimate the health. It’s being worked upon as only recently a few of Ather customers have crossed 50K kms.
• There is a rigorous process around working on customer feedback. While in some areas we have made good progress, but I agree that we have a lot of room for improvement. We are working hard to incorporate all the feedback we have been receiving to ensure that the experience is at par with the expectations.

[srivatsan.subbarayan]

@dewangpatil111

• Can we expect more themes/old Speedometer in upcoming updates?
• Is solenoid unlock via Ather app doable on current hardware? it would be handy not to carry key just to unlock charger from scooter.
• Make incognito mode pattern/pin protected plz.

1. More themes - defenitely something we are considering, will have to take sometime to optimize for performance etc given our hardware limitations
2. Solenoid unlock through app is doable - although as far as charging experiences are considered we are working on other features like optimized charging right now
3. That is a very good suggestion - makes a note

[sripriya.nellore (Sripriya GN)]

@switchtoshankar

Can we expect widget support for iOS/Android?

A widget for battery percentage would be a nice.

A widget for Ather app in our roadmap. Thanks for the suggestion!

[ryan (Ryan Shroff)]

@SidG26

Not a big deal but we’re missing boot-up sound and splash screen. Also the Series 1 accents. Any plans to bring them back? Would be a cool touch.

So are we! These cute little touches are lower on the priority list for now, but we’ll pass this feedback along to the industrial design team.

[ryan (Ryan Shroff)]

@Sevenwitht

Could we make the font and visuals bigger for easily visiblity ?

We will look into this, but can’t promise anything given the already limited real estate we have on the dashboard screens.

[srivatsan.subbarayan]

@anandhupresannan

Why did you removed the trip B and real time efficiency option from the dashboard, if possible please bring that facility back

Based on user feedback, a lot of people did not use trip b too frequently - we will look into it

[srivatsan.subbarayan]

@srivatsabs24

Can we expect old U.I as optional interface? It was best on gen 2 450x new Ather stack seems to lag too much. I guess old interface has light requirements compared to heavier Ather stack or expect to solve lagging soon?

We have noticed that the new UI is resource heavy specially on our gen 2 hardware which has lower RAM - we are working on making a more improving it. We are not considering a move back to the old UI right now.

[srivatsan.subbarayan]

@anandhupresannan

There is a lag or missing in the Ather when we turn on indicators. Sometimes even if we are on the indicator it is not turning on. Need to do the same action one more time. Is it a dashboard software issue or any issue with the switches

Although in most cases the lag should be minimal, but there are a few corner case scenarios which can cause the lag to build up - we are working on resolving this

[ryan (Ryan Shroff)]

@anandhupresannan

If we are on map, we cannot see the current ride meter or the odometer, if you can add that to the side pannel while riding on the map it will be good

We’ve received this feedback a few times. We’ll look into the feasibility of this with the current UI.

[srivatsabs24 (SRIVATSA BS)]

So can we expect regen revamp to be rolled out to gen2 users? Since current regen is practically unchanged from 450 gen1. And Can you please add Series 1 animation like it was in previous U.I it was nice little touch which I missing with latest Atherstack.

[sripriya.nellore (Sripriya GN)]

@pratham.shetty

The send to scooter feature is mostly a miss, and rarely do I see it work; no matter how many times i reset the scooter or reinstall the app/ clear cache/data of the app. Sometimes I see the pop up while I am driving(15-20 min after I sent it to the scooter, even if signal strength is full). Is there any future fix/ work going on in the background?

Thanks for sharing the feedback. We had started measuring the time lag for send to scooter but will relook at it to see if the pattern has changed recently, and work on the fix.

[sripriya.nellore (Sripriya GN)]

@switchtoshankar

Can you share insights into the data-driven approach of Ather and how data collected is utilized to enhance the user experience and drive continuous improvements in the ecosystem?

The data is used broadly for the following categories of use cases:

• Building data based products and features for the Ather owners. For e.g. Ride stats which is now evolving into RideStories with a lot of rich pattern analysis and insights data or predicting batter charge consumption for a particular ride in trip planner and to measure if a trip is feasible or not- both of these are highly used by many Ather owners and also we are the first in 2w industry globally.
• For R&D to design better specs for our vehicles. Example would be by measuring how often brakes are used helps our team define quality specs that can last over 10 years and so on. This is different from traditional automotive design where expertise and intuition would be used to define these specs. Those are still required but combining with data significantly improves the design process, specially where a lot of guesswork is involved.
• For predictive diagnostics and remote diagnostics- here again we have fairly advanced models and algorithms that makes our fleet much safer as we have the ability to predict issues and recall specific vehicles or diagnose issues remotely to send a fix via OTA.

[kumar.hany1994 (Hany Kumar)]

These notifications wouldn’t not distract user while riding Ather? As per mentioned in previous question.

[ryan (Ryan Shroff)]

@syed.ishtiaq.apple

One thing we really miss was PPL really loved the idea of realtime efficiency it literally shows u how much ur burning power of wings do Show how much u have but it’s clearly missing the feature of how well can u accelerate with having a good efficiency any clues of it making a comeback in stack 5.8 or 5.9 ??

Answered the real time efficiency vs wings of power above. Please do check that one out.

@syed.ishtiaq.apple

also I had this crazy idea we have different modes each mode is different form other So why not implement this When ur in eco mode it should display the efficiency in realtime and when ur in sports mode or warp mode it should display the temperature of moter and battery pack If this possible in future??

Re: the second point, the effort vs customer benefit is not exactly proportional here. We do also want you to focus on the joy of the ride, and not burden your brain with pesky details like temperature while warping. Leave it to us to manage things like temperature fluctuations

@syed.ishtiaq.apple

Also grste work on solving the bugs I can say it’s really smooth now the experience is really really good Fantastic job team

Thanks for the kind words. We will continue to improve and optimise.

[ryan (Ryan Shroff)]

@pdhananjaypatil

A widget for guide-me home lights would be amazing as well as more efficient way to activate and deactivate doesn’t need to be web based could just be Bluetooth type of solution for near vicinity would do.

Just curious - any reason why you would want to be able to toggle it on/off situationally vs. just leaving it on permanently?

[ryan (Ryan Shroff)]

@kumar.hany1994

These notifications wouldn’t not distract user while riding Ather? As per mentioned in previous question.

Not if we design the interface extremely well

[Devi (Devi Lakshmikanthan)]

@sripriya.nellore @ryan care to respond to this? It as 13 upvotes as of now.

[ryan (Ryan Shroff)]

@sangamesha.ma

Why vehicle will reboot automatically two to three times in a day

This is something that we are looking into - we have identified a few causes for it and are actively working on it, you should start to see an improvement in your experience.