Beautifully put. They need to get their act together and open new locations/ showrooms, take bookings only when they can handle the demand and supply. What they have done is essentially shot themselves in the foot with their extensive and over zealous marketing effort without considering the repercussions.
The first step for them needs to be proper communication between their own internal teams and then critically, proper, timely communication and managing of expectations of the customer.
Its really sad that customers have to get so agitated and keep hurling their frustrations on Ather (abuses even, im sure in some cases) publicly on a forum such as this in order to get proper updates from them.
I hope they learn from this and keep improving their service and offering in the days to come.
P.S. On a separate note - I received a call late last evening from Ather saying my bike will be ready for delivery today at Noon. So fingers crossed all goes well.
Also, Thanks all for contributing to my post and hopefully all our scooters are delivered sooner rather than later so we can all put this unpleasantness behind us and get on with our respective lives and enjoy our new rides.
Look guys, I know it seems really tough to not recieve the vehicle on time. Hell, I was waiting for two months for it to come. Itās not a easy time for ather at this time, for anyone for that matter. I think the team is beautiful have us up-to-date on information. So everyone just need to patient and wait to hear out on the updates given by Abhishek and the team. Rather than ranting and throwing out frustration on a forum created for the first time by an automobile should be shown with appreciation. Quit behaving like children not recieving your vehicle, this time is not good for anyone including ones who vent out over here. Keep the positive vibe in here. The only thing I could say is that the team to the delivery on-site more gracefully than treating it as a swiggy order for the customers. Other than that, you guys are doing a great job!
People have paid six digit amounts to the company to be told to expect the scooter at a certain date, only for that date to be missed and no further communication issued from the company. Unless youāve floated part or all of that money, where do you get off telling people to ābe positiveā?
Just adding another point to your accurate questions @blackworks
Whoās going to drive people around the city? Especially people whoāve sold their old vehicles and are impacted by the deliveries.
Again, if you chose to do it, itās your prerogative. There are people who waited for a year also but none of them have said something along the lines you have because there are other genuine people who are impacted because of late deliveries. The main problem is promises. People making promises they canāt keep thatās what screws it up for most people. You have to understand that before you tell people to be āpositiveā
No one is saying its an easy time out there. When itās not an easy time for a huge company. Why on earth do you expect its an easy time for the customer? This isnāt some govt. Dept. This is a private company that we hold to some standards.
@Cloudgraphy and @harshithbhat have explained very beautifully as to what they think is going wrong and it makes sense. Read that too please.
I agree with some of your comments and it seems some folks did jump the gun without really understanding how the lockdown in TN has had a wide ranging impact on delivering vehicles across the country- even cities that were not impacted or came out of lockdowns early.
However what I donāt agree about is the communication part. As a community manager, Abhishek has been posting updates here butnot every customer is on the forum. The Sales team should have been communicating updates at frequent intervals via calls or emails - this - from all the comments posted here seems to have been missed. Customers who have paid up fully deserve to know the status of their order without having to do multiple follow ups.
Look the comment I made isnāt implied for a derogrative manner. Iāve observed on the lines of people who have commented here seem very distressed either by the impactful decisions on selling their existing mode of transportation or not. With all thatās happening it seems a little harsh to vent out on forum. Itās is unfortunate that not all members who have recieved word on the delivery of the two wheeler didnāt meet two ends. Hope everyone gets their needs met
I have always considered the forum an interactive place with NO RESTRICTION on expressing opinions.
Whether its harsh, or something positive, as long its not trolling any member or abusive, every feedback is critical for a company to grow! And so has Ather from what it was a few years ago.
It isnāt . The forum is meant to be a vent when things arenāt going well. The folks who are left dangling after being relieved of their money have as much of a right to rail about it as you do to spread happiness. Calling the former act childish because it doesnāt line up with your PoV is not done.
Here is a quick update about my 450x. Will be getting it delivered today at 5PM. Team Ather finally kept their promise. In fact they are delivering the scooter one day before the promised date. Thank you
Delivery is done smoth but app sync not working no data for rides on app and even its not showing on app that bike is paired waiting for the update on system that bike is delivered @abhishek.balaji please look on this
Yes vehicle is delivered by ather and we are waiting to mark its delivered on our ather account. to use app services like location data of our ride and more
So all the scooters whose delivery was delayed has been delivered?
Any guys who were coming complaining of delayed delivery even after full payment there or all of you have received the scooter?
for the customers. Other than that, you guys are doing a great job!
Hopefully, I will get it soon as well.