Update on deliveries in Bengaluru
While our customer support teams have been reaching out over call to share your order status, sharing an update here as well on the deliveries happening in Bengaluru.
What’s the bottleneck?
- COVID-related lockdown meant that we had a huge backlog of orders placed during the lockdown. Since the RTOs were not functioning, these ended up piling up.
- With the new FAME revisions, prices have come down, and hence the insurance rates as well, so we decided to go the extra mile to re-do insurance policies. In addition, the DHI portal for registering an EV did not have the updated prices for quite a few days, and this meant an additional 7-8 days to ensure we pass on the benefit to you. Coordinating with external parties on insurance, RTO, etc is now taking a lot more time than earlier due to the overall load post unlock.
- We understand the eagerness of getting your hands on an Ather as soon as possible, and we want more owners too, so over the next few days, you’ll have updates and see progress on your orders.
The RTO registration process for a lot of you is still underway and we are awaiting the registration number. We’re trying to expedite it (cos we want you to get your Ather as soon as possible) but we will have to stick to their timelines. We should be able to schedule your delivery in 10-12 working days, provided there are no special number plate requests.
The best way you can help is to give us a little more time as we sort things out. The entire process should take around 15-18 working days once we receive the necessary documentation, but the good news is that it ends with you behind the dashboard of an Ather.
While the last few days have been spent working with the teams to ensure we get you your Ather 450X or Plus as soon as possible, so we can get all of you back together to go on weekend rides again!