This charger that I could smell that is burnt was live for months and even though I had raised multiple complaints about it so did the residents of the hamlet nothing was done to replace or fix it until the last ACDC when I was literally advised by your own staff to cut out the plug as it is unsafe for use, this charger is at the only critical point that connects Mumbai to Alibag which is atleast a 100km away from the closest charging infrastructure from Mumbai.
The only way this is believable is Ather puts out a video of a guy constantly switching it on and off for the next 4years without it breaking the switch.
Hi, I recently purchased Rizta Mid variant from OMR showroom with pro pack but there is no ping my scooter option and have no idea how to stop head lights. Kindly advise
Head light you can’t stop. It’s govt mandate to keep them on. Ping my scooter will be available on your Rizta with update. Once available you can see this small bell icon to enable ping my scooter.
Thank you so much for your reply and pls confirm when I will get update and if I receive, how can I able to download update. Is there any option to download update through WI-FI
Please bring back Ather service plan, we want an authentic Ather service experience not the dealer ship experience, as it was initial we want Ather to have its own one service center where we get an pure Ather service experience with original Ather service plan for that not the maintenance plan with dealer is same as my R15 v4 service cost 2600 for 5k km its broke my heart
Ather new dealer service plan not where good as original pervious Ather service plan where everything was covered in it
my Ather 450 went into low power mode code m027 , took it to service centre they are quoting 35K just to change the wiring harness ? is this price legit guys ? i feel like im being scammed
How much time does it take to transfer Ather Care benefits from the closed SC to the new SC? I have put up a ticket on 26-Jul, and the best reply I have got is that it has been highlighted to the concerned team and they will reply back at the earliest.
Will Ather consider the benefits after 10K thresh-hold because when I raised the ticket I was well within it but seeing the time it is taking to get resolved I am confident that my 10K will breach.
My Ather app doesn’t recognize my scooter — has anyone else faced this?
I bought a new Ather 450x in July. Everything on the scooter works fine, including OTA updates. But the Ather mobile app (after login) always shows the message: “You do not have an Ather”.
I contacted support twice, and they eventually asked me to write to customer care. I’ve been following up, but so far I only get the standard response:
“Unfortunately, the situation has taken longer to resolve than we anticipated, as a unique set of circumstances has arisen. Despite this, our team is working on the issue and we will get back to you with an update soon. We kindly ask for your patience and understanding as we work to resolve this matter for you.”
I’ve already tried uninstalling/reinstalling the app, but the issue remains.
Has anyone else run into this? And if so, how was it resolved?
“Hi all, just checking back — I’m still seeing the ‘You do not have an Ather’ message on the app even though my vehicle is active. Has anyone else run into this or found a workaround? Any guidance would be really helpful ”
Check with your dealer whether he has provided the same mobile number for login, as the same registered for the scooter; if they are different, send an email to ASC to update the mobile number
Yes it is the same, because I have contacted support both by phone and email and they are able to identify and validate the name when I give the registered mobile number. Also I get Whatsapp Ather announcements.
Yes same message. In fact after email login it doesn’t proceed without validating the registered phone number without an OTP. But after that it is the same screen “You do not have an Ather”.
Latest Update: I got a call from Ather HO and they have promised to solve this issue for me and given a case ID. I am waiting for the resolution. Hopefully it would get sorted out soon.
Hoping you do have an pro pack for the features to work. Even app needs an active pro pack. Since HO has confirmed that issues will be sorted out. Wait it out. They are pretty fast once the issue reaches them.
Got a call from Mr Baig, Ather HO Bangalore, as per him there is no provision or method to transfer Ather Care from one SC to other even if the original sc has shut business. To honour my pending service, service manager on consultation with area AGM discounted it in Ather Goodwill Discount.
@smridhi.kalati kindly take note, if a statement is being given by a company employee on a public stage, it should reach to fruit also rather than getting shamed.
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