What data does Ather store about the users?

Data privacy is an area that I don’t see a lot of (if any) discussion in the forum.

So wanted to get answers to the following questions:

  • What are the various data points that Ather keeps on its users?
  • What PII/Sensitive information is among that?
  • How is the GPS information handled?
  • What is the retention period of the stored data?
  • How is this data stored? Which database, what encryption etc…
  • Is PII data anonymized?
  • Can I request a copy of my data?
  • Can I request my data to be deleted?
  • Who has access to the user data inside Ather?
  • What is the approval necessary for someone in Ather to access user data?
  • What user data is shared with Google to use maps and other APIs?

I tried looking for these in the forum but couldn’t find anything other than a line saying “We care about your privacy” which is not useful for anything.


I would also like to know about this. Ather has put out a lot of information about various topics but transparency on the privacy front is lacking. Ather has a lot of data and it can be linked to individuals with their addresses, phone numbers, names, etc. They also mentioned “Voice commands” during gen3 unveiling. Does this mean that the scooter has a mic installed or will it work via phone?


@tarun @abhishek.balaji,

This is something one of you would have to reply to. Can we have these details, please? I am sure a lot of people would want to know.

I think there is an incognito mode under settings

@tarun @abhishek.balaji, There certainly is an interest in the topic from people on the forum. Not having an answer on such an important topic is concerning!