I was following Ather’s developments in EV since their launch and really loved the vehicle after taking the test ride in their experience center, a few months later I booked an Ather 450 for myself.
This is my ownership experience and support issues I have been facing since the purchase.
I took the delivery of my Ather 450 on 27th Feb, within few days I started getting M019, M017 errors on my dash and the vehicle used to go on low power mode, I contacted the support team multiple times and every time they suggested switch off and on, restart dash etc. But none of these used to help and the errors used to come back and it is a horrible experience that your vehicle goes into low power mode (that to a brand new vehicle). I kept calling support and every time they used to suggest the same steps, there was lockdown after that during which I didn’t use the vehicle much, and also ather service was also closed.
Post lockdown I contacted the support again and after pushing on the issue multiple times they took the vehicle for service and now they have come back with an estimate of 10k stating rodent issue on wiring.
Why should I bare such huge maintenance for the issue that existed since the purchase and the company doesn’t bother to come and check even after me following up so many times? Why does it cost so much? Where are the warranty and insurance, that too it’s a brand new bike From the image, they shared with me I can’t make out any rodent issue. It looks a wire has come off and that costs 10k?
Its been weeks now the vehicle is with Ather, every time I call the support team I need to explain the entire issue from the beginning and they say they will arrange a call back which many days and all they say is no warranty and no insurance on this. They have deliberately ignored the problem since the delivery and now they want 10k from me.
I would like to alert other Ather 450 owners to be aware of such hefty maintenance, my initial impressions of the company and the vehicle has now become a big mistake to own this, I’m going to cancel my 450x pre-order and also my cousin’s are doing the same.