I recently got my vehicle serviced after completing 5000 kms. I have noticed a few things which bothered me as an ICE owner which is continuing with Ather, so here are the requests:
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Periodic service should be a push service rather than pull, Ather should be scheduling the 5k and 10k service by calling the customer rather than the other way around.
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Periodic and incidental service booking request should be through the website,where we could write what the problem is and add photos if required and we should be able to have a issue/service record tracking on the website. Have the choice of available dates and time slots for vehicle service pickup while booking the request.
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Add emergency assist and service numbers in the vehicle settings screen, in case i don’t have access to the app/ family members driving and require emergency numbers.
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Have a Service call request button on the vehicle screen so that Customer care can call the customer rather than we call and wait to speak to a CC specialist.
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Lessen the reason for human interaction to ease the process as the community grows.