A patch update (4.1.2) is being released to all vehicles tonight. It contains fixes to a bug introduced by the previous update (4.1.1).
For more information on scheduling and installing updates, refer to this post:
A patch update (4.1.2) is being released to all vehicles tonight. It contains fixes to a bug introduced by the previous update (4.1.1).
For more information on scheduling and installing updates, refer to this post:
Hey @Ather_Owner,
We’re rolling out a patch update OTA (4.1.3) soon to all vehicles. It contains some improvements and bug fixes. This will be rolled out over the next few weeks.
For more information on scheduling and installing updates, refer to this post:
Hey @Ather_Owner
There’s a new App update coming your way! This addresses a bug where your scooter’s location would be displayed incorrectly. It also has fixes and improvements under the hood, and should make your experience smoother.
We’re releasing this as a Beta first. If you don’t want the beta version, you can wait a few more days for the full release.
To get the beta version of an app you have to have the public version installed. Sign up here: https://play.google.com/apps/testing/com.athermobileapp or using the instructions below:
If you’re on iOS, you can sign up for our Testflight beta here: https://testflight.apple.com/join/9KP9GCQC
If you experience any bugs or issues when using the beta version, report it in this thread on the forum: https://forum.atherenergy.com/t/ather-app-beta-program/5631
Hey @Ather_Owner,
Over the next few weeks, your vehicle will receive 2 over-the-air updates 4.1.4 and 4.1.5 (tentatively), that aim to fix issues with the powertrain as experienced by some customers. We will release 4.1.4 to vehicles in batches. This update will reduce the number of instances of the vehicle going into low power mode and carry some bug fixes.
For more information on scheduling and installing updates, refer to this post:
Why are you releasing it in batches?
This is a bug fix update with 2 objectives -
resolving issues experienced in affected vehicles, and
preventing possible occurrences of these issues in currently unaffected vehicles. We will release this update to affected vehicles first, monitor its effects and then release it to all other vehicles.
What is a low power mode? When will this get activated? How long will this last?
The low power mode is a safety mode that will get activated when there are any issues detected in your scooter. When this happens, there’s a warning displayed on the screen & the performance of the motor will gradually be reduced to ensure the safety of the vehicle and the user. Also, the rider may be asked to turn the key off and on to reset and check if the error still occurs. If it does, the customer may get in touch with Customer Support for assistance.
Hey @Ather_Owner,
We’ve released an update to the Ather App, with some new features and bug fixes. It will be available on iOS and Android today. Here’s what’s new:
In-app reminder about periodic servicing
If your Ather 450 is due for periodic servicing (every 5000km), you’ll see a notification in the support tab of the Ather App.
Reminders to charge the Ather 450
If your Ather 450’s charge level is low at the end of the day and it’s not plugged in yet, you’ll get a push notification reminding you to plug-in, so it’s ready for your daily commute while you snooze.
Note: To avoid unnecessary notifications during the lockdown, we’re pausing charging reminders till 1 April.
Set notification preferences in-app
Set notification preferences in-app under the settings tab, instead of using your phone settings.
Bug fixes
Thank you to all the beta testers and others who shared feedback and reported bugs!
Hey folks,
Some of you have been experiencing an issue with the mobile app where pushing location to the scooter doesn’t work. We’ll release an update shortly to the Ather app for iOS and Android (3.3.0) that fixes this bug.
Do update the app on your phone to the latest version
Hey folks,
We’re rolling out some notifications on the Ather App! Now you’ll get alerted when your vehicle’s charge is low, and when charging has completed.
Low charge notifications
Get notified when your vehicle charge is below 40% at 9 PM. Low charge notifications will ensure you don’t forget to plug your scooter in at night for a hassle free commute the next day.
100% charged notifications
While it is recommended and safe to leave your vehicle charging overnight, a lot of you have been asking for a notification when charging is complete, whether you want to just unplug your scooter at home or get notified when you’re using an Ather Grid point. Now, you’ll get a notification on the Ather App when your vehicle charge is 100%
You’ll start getting these notifications over the next few weeks as it gets rolled out to all users in a phased manner. No App or OTA update necessary, but do make sure you have the latest version of the App installed (3.3.0).
Hey @Ather_Owner ,
We’re excited to roll out the next OTA update for your Ather 450. A lot of owners have been annoyed by the brightness of the dashboard while riding at night. The much awaited “Dark Theme” is being rolled out as part of the this update (4.2.0). We’ll be deploying this update in stages, so you’ll receive this update over the next few days.
Dark theme
The dark theme reduces the white light from the dashboard and makes it easy on your eyes when riding at night, allowing you to experience a more comfortable, distraction-free ride.
As a bonus feature, we’re also introducing automatic toggle between the light and dark mode. Set your theme to “Auto” and the dashboard will be in light mode between 6AM to 6PM, and in dark mode from 6PM to 6AM.
Ride mode persistence
The ride mode you were last using before shutting down or restarting the scooter will be remembered automatically when you boot up.
More responsiveness
We’ve improved the keyboard as well, so now you’ll have a better experience when typing in your destination to use the onboard navigation.
We’ve squashed a few bugs in this update as well:
For this update, we also had a handful of Ather owners experience the feature searly to share their feedback. See what they like about the new Dark theme here: https://forum.atherenergy.com/t/4-2-0-ota-early-users-start-here/
Hey @Ather_Owner,
We’ve released the Android version of our next app update v3.3.3 to Play Store. Here’s what the update carries:
In addition, the iOS version will have a provision for sign-in with an Apple ID, as mandated by Apple. Since this is currently being tested, we’ll release the iOS version to App Store in a few days. Android users can update their Ather app now!
Update: iOS app version 3.3.3 has been rolled out. Do update to the latest version as soon as possible.
Hey Ather Owner,
We are rolling out a patch OTA 4.2.2 for all scooters on the road, with bug fixes and improvements to optimise for slower networks. It’s being rolled out in batches and your scooter will automatically download and install it when plugged in overnight.
Here’s what’s changed:
Hey @Ather_Owner ,
We’re rolling out a new app update (3.5.4) for iOS and Android. We had released a version (3.5.2) to beta users a few weeks back, and we’ve fixed the bugs and issues reported hence.
New Forum tab
The forum is now a separate tab on the home screen of the app, to make it easier for owners to access the Ather Community from the app.
Share Google Maps Links to your scooter
One of our most requested features. When you get a Google Maps link on WhatsApp, Messenger, SMS or other apps, you can share the location directly to the Ather App.which can then be pushed to the vehicle to start navigation.
Navigation reminders
While most of us have been working from home, we might be getting back to work soon. And if you’re heading back to work, you’ll now get a prompt at 8AM and 5PM to remind you to push the location to your scooter for navigation.
And a bunch of bug fixes and improvements.
The update has been rolled out from our side, there might be a delay of a few hours, before you’re able to see on the Google Play Store or Apple App Store.
Hey @Ather_Owner
We’ve just released a new Ather app update v 3.6.1 which will now allow you to share ride statistics from your app easily.
There’s been a lot of friendly competition in the community about statistics like high range projections, max speeds, or best efficiencies. Unfortunately, the only way to share those statistics with everyone was to take a screenshot, crop, and edit it to cover a specific section, remove location related info, and share it.
Considering how much we obsess about good user experience, we couldn’t leave this as it is. Hence, this new feature will let you share your ride statistics directly from the app in just 2 taps.
It’s now easier than ever for you to brag about your favorite ride statistics on social media (and when you do, make sure you use the hashtag #MyAtherRide to help us spot it.)
Note - This will be accessible to customers who’re currently on an Ather One subscription (& who will subscribe to Ather Connect Pro from when it’s available for purchase)
The update is now available on Play Store, and is under review on App Store & will be available shortly.
We will be releasing OTA update 4.3.1.93X to Ather 450s over today and tomorrow. It carries a new feature to alert you when a theft / tow event is detected on your vehicle!
Here’s how it works
Note that your vehicle shouldn’t be shut down for this to work. Since the feature involves app-scooter sync, it’ll only be available for Ather Connect Pro subscribers.
In addition to this, we’ve also improved the ride statistics sync and fixed an issue where the vehicle wasn’t earlier getting charged right after an OTA update installation.
For more information on scheduling and installing updates, refer to this post: https://blog.atherenergy.com/how-to-download-and-install-an-ota-update-c3f087f4e877
An OTA update for Ather 450X is also coming up this week. We’ll update here when we release it.
Hey @450-Owner,
We’ve started rolling out the next OTA update (4.4.0) for all 450 owners. This update will be rolled out in batches starting today.
New features:
Improvements and fixes:
The update might take a few hours to download on your scooter, so expect it to be ready for installation in the next few days.
Hey folks,
We’ve started rolling out the next patch update for all 450 owners. This update will be rolled out in batches starting today. The update carries a fix for the 4G upgrade module, optimizing the reconnection to the network. In addition, there are a few bug fixes and improvement to the motor fan algorithm.
The update might take a few hours to download on your scooter, so expect it to be ready for installation in the next few days. Keep the charger plugged in overnight once the update is downloaded, for the installation to happen automatically.
If the update doesn’t get downloaded within a few days, reach out to the service team to get the update installed manually.