OTA and App updates

Hey folks,

Creating this thread for announcing new OTA updates for the Ather 450X and 450 Plus. This post contains information on how to install an update on your scooter.

Downloading the OTA

As soon as an over-the-air (OTA) update is pushed from the Ather servers, it automatically gets downloaded onto your scooter, regardless of you riding or charging it. As long as your scooter is connected to the internet, the download will be received.

How to check if the OTA has been downloaded on your scooter?

  • Tap on the Menu icon on the top left of the home screen.

  • Go to ‘General’, the current Software Version will be displayed here.

An orange dot appears on ‘General’ whenever an update has been downloaded and is available for installation.

Installing the OTA update

  • Tap on ‘Software Version’ in the ‘General’ tab.
  • You have two options to install the update — to install it right then or schedule it for later. The default scheduled time is 3 AM.

  • Tap on ‘3 am’ to pick a convenient time for installation or tap on ‘Update Now’ button. In case, no time has been scheduled, the installation will happen by default at 3:00 am, if the charger is plugged in.

  • Ensure that your scooter is charged over 45% and turn the key OFF to initiate the installation.

  • The installation will automatically be initiated and completed at the scheduled time.

After installation

  • Turn the key ON once the installation progress bar fills up completely on the installation screen.

  • Depending on the nature of the update, sometimes you might see a screen that says ‘Completing’.

  • Once the installation has been completed, tap anywhere to dismiss.

  • Go to the home screen. Tap on the Menu icon and Tap on ‘General’. On the General screen, you’ll notice the updated software version.

If you get notified about an OTA update release but your scooter doesn’t receive it even until a week later, reach out to our Customer Support team.

11 Likes

Hey @450X-Owner

We’re releasing the first Over the Air update (10.0.1) for the Ather 450X and 450 Plus. This is a minor update with a few improvements for your scooter. The update will download on your scooter automatically over the next few hours.

  • UI improvements and fixes
  • Navigation keyboard theme has been updated
  • Other minor improvements and bug fixes

Do refer to the post above for instructions on installing this update.

10 Likes

Hey folks,

We’re rolling out an update to the Ather app on Android and iOS. This release is a patch release with a few performance improvements and bug fixes. Ather 450X and 450 Plus owners will now see the color and name reflected correctly in the app.

Android users would be able to see the update on the Play Store in the next few hours. The iOS app is pending review on the App Store, but the Apple team will be off till the 27th of December for Christmas. We expect the iOS app update to become available then.

9 Likes

Hey @450X-Owner,

We’re rolling out an over-the-air update (version 10.0.2) to your Ather 450X and Ather 450 Plus. We’ll be releasing it in batches over the next couple of days for all Ather 450X and 450 Plus owners.

Here’s what’s new in this update:

  • Series 1 UI on the dashboard for those with a Series 1 Ather 450X
  • A new splash screen for Ather 450 Plus owners

Bug fixes and improvements:

  • Improvements and fixes on navigation and pushing location from the app
  • Better syncing of docs uploaded on the app
  • Auto-brightness will dim the screen further at night to ensure a comfortable ride
  • And a few other bug fixes

Please take a look at this topic for instructions on installing the update: OTA and App updates. You’ll get an orange indicator on your dashboard once the update has been downloaded. Then, you can select a convenient time for it to be installed. Otherwise, it’ll get installed automatically at 3 AM.

As promised earlier, if you’ve purchased an Ather Connect Lite/Pro, we’ll be adding subscription credits prorated daily from the day you purchased the plans till 10 January 2021. These credits can be used to renew your subscription subsequently.

6 Likes

Hey folks,

We’re releasing an update to the Ather Android app (version 3.6.6) that solves for compatibility with Android 11 and fixes an issue where the app doesn’t load. We’ve just rolled this out in the Google Play Store, and you should see the update pop up in a few hours.

13 Likes

Hey @450X-Owner,

The next patch OTA update (10.0.3) will be rolled out over the next few days. The release fixes a lot of the bugs and niggles reported on the dashboard, along with some improvements as well. Overall, this is a stability release, looking to make the dashboard experience much better.

Some key fixes:

  • Fixes recent locations not showing up
  • Reduce volume of indicators and boot up sound
  • Fixes dashboard freezing, display turning on even when is key off and improves the performance

In addition, some changes since the beta release:

  • Fixes delay in sync between app and scooter
  • Improvements for auto cut-off indicators

We’ll be rolling this update out in batches over the next few days. If this is the first time you’re installing an OTA update, you can find instructions on installing here: OTA and App updates

18 Likes

Hey @450X-Owner

We’ve started rolling out the next patch OTA update (10.1.1) for the Ather 450X and 450 Plus. This update contains some bug fixes and improvements reported in the last couple of releases.

Here are the changes:

  • Fixed the overlap of the current ride display with music card
  • Fixed charging time showing incorrectly on the Ather mobile app
  • Improvements to navigation accuracy when starting a ride
  • Network configuration optimizations to reduce sync issues
  • Other minor fixes and improvements

If this is the first update you’re installing, head over here for instructions.

The update will be rolled out over the next few days in batches, so ensure your scooter is parked in a location where there’s good network coverage, has a minimum of 40% charge remaining & is not shut down.

12 Likes

Hey @450X-Owner,

We’ve started rolling out the next OTA update 10.1.2 for the Ather 450X and 450 Plus. This update contains some bug fixes and improvements.

Performance

  • Improved throttle response in Sports Mode

Smarts

  • Reduced idle battery drain
  • When idle, the scooter and Ather app will sync every 15 minutes, to optimize data usage

Navigation

  • Unavailable Ather Grid points are now greyed out instead of red
  • The issue of time/distance not showing up in certain scenarios is now fixed

Bluetooth

  • Bluetooth icon on dashboard is now more responsive to a tap
  • Device name will be now visible after initial pairing

And other minor bug fixes and improvements.

If this is the first update you’re installing, head over here OTA and App updates for instructions. The update will be rolled out over the next few days in batches, so ensure your scooter is parked in a location where there’s good network coverage, has a minimum of 40% charge remaining & is not shut down.

23 Likes