My 2 cents around the situation. Please consider it as a constructive feedback
- Ride statistics no longer syncs with the app (the app shows that I have not taken any rides till date)
- Random error codes when you keep the bike for charge (that automatically rectifies itself and the charging resumes after a while)
- GPS location of the vehicle shows incorrectly on the maps within the app
It has been almost a fortnight since the buggy update was launched, and as of today, neither an urgent rollback, nor a clean patch has been rolled out despite so many complaints - I sometimes unfortunately get the feeling that the sense of urgency is missing altogether!
Frankly speaking, I am - FOR THE FIRST TIME - feeling hesitant about recommending Ather to my family and colleagues. Updating the vehicle / app seems to have become a game of Russian Roulette: you have no clue which feature will stop working after the update! While this is normal and acceptable in mobile apps, this is not something we can risk in vehicles. We can’t have the vehicle getting bricked or the display going blank after updates.
There are living beings seated atop that vehicle, after all!