Since few days, only Push Location and Navigation alone not working. This is the same problem which was there few months back affecting Gen 1 and Gen 1.5. That time Ather told they had backend issue and it took 3 months to solve. Looks it is back again with same problem.
4G Signal full. App shows Charging Status and Charging Notifications fine. So, no problem with network.
Anyone else from Gen 1 and Gen 1.5 facing the issue?
Once you push location from app, it never reaches and it starts a new problem forever.
You cannot click the hamburger menu to go to Options. It will always show “Please accept or reject location”. So, you can’t shutdown or do any options in settings.
Hey Vishnu!
We’re aware of this issue. Please give us some time, we’re already working on a fix.
Thanks @smridhi.kalati. That was encouraging 
You are getting 100% charged notification? I used to get it few years ago. When I have contacted support at that time they said charging notification for gen 1/1.5 is disabled.
I am still on VI sim card so it’s 3G in available circles and 2G in metro cities. Having sync issues and late sync sometimes
In the past, I usually disabled app notifications from Ather app. Recently when I reinstalled app, I didn’t disable the notifications. So I saw 100% charge notification couple of times this week
Hi @smridhi.kalati - Any update and ETA on when this will be fixed?
Signal is completely gone last sync 12 days ago. Can’t even ask i guess as they are not charging for connect plan. But I want to have reliable connection and ready to pay for that even though no further OTA for gen 1/1.5
For me signal is not a problem though. Able to see charging status, able to track scooter parked area. Only Push Location and Navigation is down. Because of the bug, Options menu is inaccessible. Not able to shut-down leading to waste of charge.
This is nothing to do with free or not. Ather has given this for free as a goodwill gesture to Gen 1/1.5. Even before it was made free, many were availing it by paying anyway, which was quite reasonable price.
Fixing this and then ensuring this not happening again will help. Gen 1s / 1.5s are not like just 100 scooters. There are 1000s of them and they deserve reliable connection too.
Hello @smridhi.kalati - If you can update on when this will be fixed, that will be helpful. It has been more than 3 weeks since this issue started
My Ather 1.5 gen location is showing in Bangalore where as I’m in chennai. Even Resetting did not work. Push notifications are not working. Athwr’s customer service has deteriorated over the years.
When that happens you can force restart and try to shutdown before your vehicle gets sim signal. It works always. You’ll need to be quick if the signal is strong
yes, i do that only. That is too much of a work for someone who does shut-down regularly.
By the way, I think they cleared the Push to Location what I did. So, I am able to shut-down and access the menus since 2 weeks.
Maps still not working though - @smridhi.kalati - Days, weeks, now months - When will this be fixed?
I had to suffer the last time this happened for about 3 weeks​:melting_face:. (upgraded to the Apex in April hence not facing the issue :P) I think the only way to get around this in the future is to upgrade 
@smridhi.kalati - 3 Months on still no resolution!!! Or we handful of folks who supported Ather in your initial times, are of least priority right now?? What a way to leave behind the early adopters @tarun
It’s been more than 3 months and still no solution.
I had to buy a external smartphone holder for map/navigation now.
Hello @smridhi.kalati, @tarun, and @abhishek.balaji,
We kindly request an update on the timeline for resolving the Google Maps issue and push location errors on the dashboard for all Ather 450 Gen 1 / 1.5 vehicles. I have been experiencing this issue for approximately 2-3 months and would appreciate any information you can provide on when a fix will be available.
Thank you for your attention to this matter.
