Hi! Congratulations and welcome to the community. You don’t need to connect app and scooter for ride stats. They’ll automatically get updated on the app after your ride.
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Hey, thankyou for your reply . It wasn’t getting updated for some reason . Only the tripA and Odo is getting updated . I have raised a ticket regarding it . Will see how it goes 
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Any idea on how theft and tow detection works? I’ve tried moving my vehicle multiple times . I did not receive any kind of notification .
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It does work when
- You wait for 7-10 mins (ride end time) after vehicle is in standby (key off) and not in shutdown mode.
- The area where you park vehicle has a good network coverage.
I assume your connect pro plan is active.
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Yeah the plan is active , I guess its the network issue . Even my ride stats take a long time to update .
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Today, I see that all trips do not show the average speed. Some trip shows it and some doesn’t. Looks like there are further changes being done to the Algo
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I think the issue is with placement of the ride stat cards, they are misplaced - that’s why you see a dark line under the card - it has ‘shifted up’ and covers some part of the card above. This also occurs on ios.
App UI on ride stats page has not been regression tested!
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Hi, how do I change my mobile number?
I can’t do it from the app but i can do it from the website app.atherenergy.com, but it gives me a weird confirmation with ‘here’ written, so I’m not sure if it’s actually changed or not:
I’ve never changed my number, but for the last month, CC always has the wrong number even though my number shown on the app and online is correct. This has caused a lot of miscommunication and riders and service technicians are unable to reach me.
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yes sir i am also facing the same problem and its not openning in andriod 12 version os i have also called several times to CC but not resolution till now still app crashing
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@450-Owner Anybody facing ride stats syncing with a delay? and some ride stats are missing?. Yesterday only i thought that there are no bugs on the 450 phew 
, now something has shown up 
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For me, the last ride stat was on the 21st morning… cannot see the latest and I tried reinstalling the app and rebooted my Ather 450x too… No change as of now…
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@narayanankks82 got a working fix as a response of the ticket he raised.
- Open Ather app
- Go to the Ather labs page
- Find savings tracker and [Remove] it
- Add savings tracker again
This is why raising tickets are more effective!
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It worked for me. Thank you 
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Done the same thing last night and it started working… 
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@abhishek.balaji I have Ather 450 Plus (Gen 3), attached the recent ride statistics.
Efficiency = 31Wh/km
Projected Range: 105km
31*105 = 3255Wh (1 kWh = 1000 Wh) So as per the calculation it was around 3.2kWh battery
But my 450 Plus usable battery capacity was only 2.64 kWh
I think for 450X calculation was showing for my Plus. correct me if am wrong.
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same issue here, this has started around when the new 450x Pro Pack was announced.
even the Eco/Ride/Sport predictions on top are of the 450x, not Plus.
Before vs After
Before:
After:
recently on my gen 2 450x since last 30 days I have no network coverage. I have been living here since 4 years and scooter also has been here only but suddenly since the previous month I have been having no network coverage even if I ride anywhere in bengaluru. I have tried multiple hard resets and shutdowns but none of them seem to work. should I go the service centre or is there any other way to bring the network back ? since without the network maps is just a white screen and phone app says last synced 30 days ago. I have even bought the new connect plans but if I’m facing this issue then what’s the point of paying more … kindly do give your opinions…
What happens to Ather app, No ride statistics on home page. Is it a bug? Or Ather removed it for gen 1.5 users ?
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