Its quite a disappointment to write this issue on this forum. I remember having the initial glimpse of Ather 340 in the year 2015 at Surge Event. It was unveiled there. I thought to myself to own this vehicle one day and I did finally buy 450 last year.
I have done around 6.5k KM so far. The vehicle is fantastic,. . … But, it also had visited the service station at least 3-4 times. ie, the vehicle is breaking down for average 1.5k to 2k KM. Its quite strange for a new vehicle to breakdown at this intervals. I had subscription and the expenditures was covered.
I support the start-ups and would like to see Ather Grow, But unfortunately with my recent experiences dealing with the company, I really doubt the company is going in good direction.
1, When I booked the vehicle for myself , the company had issue with backend portal which was not allowing me to process the loan application. After 4-6 months, I personally visited the store and requested them to update. An then the issue was solved
2, I also booked 450x and transferred the booking to my friend - there was lots of failed promises of delivery time and He had faced several issues
3, I also referred another friend to by 450x - Due to poor customer Serivce and NO interaction or communication for over a month. The issue was simple- just to refresh the loan application. He later cancelled the booking.
4, Its been over 45 days since I had requested Ather customer care to update my referral bonus, And they haven’t. , My current subscription is Due for renewal, and I am not allowed to use the referral bonus.
5, Not even a year since I bought the vehicle, The simcard of the dashboard instrument is already outdated and the company is expecting us to pay INR 2400 just to get it dashboard updated.
6, A year ago, I was told the company is coming up with multiple charging facilities, within the radius of 4km in Bangalore, But I dont see much progress.
Not a fan of public shaming. But I do not want any one to experience the same. This is really disappointing to have trusted this company. All of these cumulative experiences makes me wonder, Is Ather Designed to Fail ? and keep the customers, Oh I mean the USERS on subscription for ever ?
I was wondering to make a video and post it online, But thought to share with this forum and get advices from fellow Ather Owners.
Please advice my next step.