Introducing Ather Assure!

[deandhruv (Dhruv M)]

Try purchasing it offline from the EC directly. See if that works

[Suraj_madhu (Suraj M)]

@switchtoshankar

Sounds like if your vehicle is out of warranty and even if you have ‘Ather Assure’ plan active, you will have to pay for the service?

So it is not ‘Zero-cost service’? This particular sentence is a lot misleading.

I guess they are unsure themselves. There’s not mention of warranty in the FAQs also just a list of a few parts. I don’t know why they’re not being transparent with the whole thing and not addressing the out of warranty scooters. We just want to know what will be offered with the assure. It really isn’t a Zero Cost bill. Will at least labour for the non warranty parts be covered? Simple question

[switchtoshankar (Shankar Krishnan)]

Yea exactly. The website and the terms and conditions are not in sync.

Last time I checked, the terms and conditions did not mention any list of parts which will be covered under this plan.

[deandhruv (Dhruv M)]

They have been pretty slow and lethargic with updating the details. Lets wait for a few more days for clarity.

[Suraj_madhu (Suraj M)]

@switchtoshankar

mention any list of parts which will be covered under this plan.

[deandhruv (Dhruv M)]

This is updated yet again in last 24 hours. What if in the future they remove some of the parts from this list.?

[switchtoshankar (Shankar Krishnan)]

I mean it was not mentioned in the terms and conditions. It was mentioned in the FAQ though.

[power_light2000 (Parveen Singh Rajput)]

Are you already on pro? If yes then you won’t be able to downgrade unless your plan expires.

[HarshaVardhan]

I am on old lite want to go to new lite

[smridhi.kalati]

@Suraj_madhu

It’s not clear about labour charges. Is it for only the mentioned parts and inspection or for all non insurance claims?

Consumers will not have to bear labour and consumables charges on non-insurance claims if they are subscribed to Ather Assure Lite or Pro plans.

@Suraj_madhu

Of the ₹3500. Almost ₹1000-₹1200 was just labour. If I take the plan and get the side stand replaced will labour be covered ?

You will not have to bear the labour and consumable charges if you have the plan since its a non-insurance claim.

@switchtoshankar

The customer should borne the spare parts including the labor charges in case the vehicle renders immovable? Sounds like if your vehicle is out of warranty and even if you have ‘Ather Assure’ plan active, you will have to pay for the service?

Ather Assure is a maintenance & service subscription plan for Ather scooters. Hence, in case you are an Ather Assure subscriber and your scooter breaks down -

• If your vehicle is under warranty, you do not have to bear RSA, spare parts, labour and consumables charges.
• If your vehicle is out of warranty, RSA will be free but you will have to pay for the spare parts, labour and consumable charges as breakdown/critical failure is not covered under maintenance or service use-cases.

@switchtoshankar

So it is not ‘Zero-cost service’? This particular sentence is a lot misleading.

Zero cost maintenance is applicable irrespective of your warranty period. The list of parts that are replaceable under this plan are mentioned in the FAQ’s on the Ather Assure website.

@HarshaVardhan

Or owners with active plan should get discount when they renew in my case i should get discount if renewed on 26 June 2023.

If you subscribe to either the Lite or Pro plan as soon as your current subscription lapses, you will be eligible to get the ₹500 off discount.

[switchtoshankar (Shankar Krishnan)]

@smridhi.kalati

If your vehicle is out of warranty, RSA will be free but you will have to pay for the spare parts, labour and consumable charges as breakdown/critical failure is not covered under maintenance or service use-cases

The statement “All the time, every time” can be quite misleading for customers who expect their vehicles to operate reliably with proper maintenance. While regular service checks are essential to ensure the health of the vehicle, they should also be proactive enough to prevent critical failures or breakdowns from happening. As a paying customer who subscribes to yearly maintenance services, it’s only fair to expect that the vehicle will be in good condition and not suffer any breakdowns or component failures, provided the service schedule is followed diligently.

It will be reasonable for the clause to state that if we miss a maintenance schedule and the vehicle suffers a component failure, then the cost of that service will not be covered. However, it is unfair to expect customers to bear the cost of repairs even when they have diligently followed the service schedule and are out of warranty.

After all, paying for a yearly maintenance subscription should provide a sense of security and ensure that any repairs needed will be covered.

[switchtoshankar (Shankar Krishnan)]

Another example where the site is misleading customers.

[HarshaVardhan]

I was about to post this had to time to take screenshot it was changing . Good bye to this that

[switchtoshankar (Shankar Krishnan)]

Yea after the recent events for the past couple of months, I don’t feel like Ather is a reliable brand anymore.

[switchtoshankar (Shankar Krishnan)]

@smridhi.kalati Any update on this please? The site is largely misleading customers currently.

[smridhi.kalati]

Hey Shankar! We agree that it’s only fair for an owner to expect the scooter to be in good condition and not face any breakdowns, if the maintenance schedule has been adhered to.

However, post the warranty period, whether or not the service is chargeable depends on the reason for the breakdown.

For example, if a scooter broke down because of an issue with the drive belt, it will be covered under Ather Assure as it is a wear and tear part. On the other hand, if the breakdown happened because of an issue with the battery, that won’t be covered under Ather Assure, but probably under Extended warranty.

[chethanchandrashekar (Chethan 🤠)]

I should renew my subscription for our 1st Gen 450 but it isn’t applying the 500 discount. Why?

The discount is applying for my Gen 2 but why not Gen 1

There is still 15 days time to renew it for our 1st Gen, i hope by that time the problem will be solved.

@power_light2000

Are you already on pro? If yes then you won’t be able to downgrade unless your plan expires.

We need to go from pro to lite before the plan expires completely because after that we won’t get the discounted price, so isn’t there any way to downgrade from pro to lite. If i try it in the website it doesn’t show the option to switch from pro to lite, it directly takes me to payment.

[HarshaVardhan]

Same issue but got some clarifications from team.

If renewal after April 30 also done within grace period of expiry of old plan discount will be applicable

Not sure if it will work in site

Or else we can go for pro because it’s same pricing of lite without discount

[chethanchandrashekar (Chethan 🤠)]

@HarshaVardhan

If renewal after April 30

It’s 2nd may but still it isn’t applying the discount.