Internal Updates

Hey folks,

The Tamil Nadu Government has relaxed the lockdown restrictions for Motorcycles/two-wheeler and car sales and service showrooms, and firms dealing in automobile spare parts. Following the government’s guidelines, vehicle servicing and deliveries are being resumed in Chennai.

We’re slowly resuming operations in Chennai and will be doing it in a staggered manner similar to Bengaluru. We are taking all possible precautions at Ather Space including sanitisation of the work space, use of masks/gloves/hand sanitisers by our service professionals and staff, and practising social distancing for a safe and smooth experience.

Vehicle deliveries

We are working with just a fraction of our on-ground staff, and will reach out to you once your vehicle is ready to be delivered. We’ll start off with the vehicles which were already transported from our factory in Bengaluru to Chennai. Subsequent deliveries will be subject to resumption of operations at your RTO, resumption of services by our HSRP number plate vendor, and permission for us to transport more vehicles from our factory in Bengaluru to Chennai.

Vehicle service

Servicing will resume shortly as well. If you’ve registered a service request during the lockdown, we’ll prioritise urgent interventions for the regular functioning of your Ather 450. If something is not urgent, do give us some time to attend to it, while we work towards getting back to full capacity.

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Update on Ather 450X production and delivery timelines

Hey folks,

Many of you’ve been waiting for an update on your Ather 450X pre-orders, and our team has been working hard to estimate the impact on the production and delivery schedules. Since the lockdown restrictions have been relaxed in Bengaluru, we have started on-ground operations with a fraction of our team, as per government guidelines.

The long lockdown has had a ripple effect on the auto parts supply chain. Our original plan was to start production of the Ather 450X in July 2020, but that has been pushed further.

Production

As soon as our suppliers start operations again, we’ll be able to share an exact timeline on production. However, based on the revised estimate from our vendors, it looks like we’d be able to start producing the first batch Ather 450Xs in September-October 2020.

Deliveries

We are hoping to start deliveries no later than October 2020. Meanwhile, our team has been working on finalizing our retail partners and site locations for each city. Launch and start of delivery timelines will vary from city to city based on how quickly restrictions are lifted. We’ll get back to you with an exact timeline for your city, as we have more clarity.

Insurance and Financing

More options for insurance and financing is a frequent request from your community in Chennai and Bengaluru. We’ll be adding 3 more insurance options along with the one already available, and are also in talks with two big finance houses to increase the financing options. We’ll share more details when we make a formal announcement.

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Hey folks!

With the lockdown restrictions being relaxed, we’ve been reaching out to Ather Grid hosts to resume operations and to understand procedures to follow when you are using an Ather Grid fast charger at their location. After speaking with the hosts, we will be showing only the currently available ones on the app.

When you’re planning to charge at Ather Grid points, remember to:

  1. Check the status of the Ather Grid location on the Ather app or the Ather Grid app before heading there. You can also take a look at the locations where hosts have permitted access to the chargers below.
  2. Most Ather Grid locations are unmanned and open to the public, so do follow general precautions like sanitizing your hands after handling the charge connector, and wear a mask when you’re in a public location.
Active Ather Grid locations Closed Ather Grid locations
Bangalore ELCIA, Agon sports, The Game Changer, Ather Space, 6KIOM, GNB, Motostore & cafe, Caf11, The Only Place, Infinitea, Torq92, Cafe Azzure, The Bangalore Bakery, Sunny cafe & kitchen, Phoenix Marketcity, Forum Shantiniketan, Forum Neighborhood Mall, Park Square Mall, GT World Mall, Orion Mall, Patel’s Inn, Royal Airavata, Innov8, Yellow submarine, ITPL, Chapter One, Patio Cafe, Yellow Submarine, Go Native Khelo Badminton, Fab cafe
Chennai East Coast at Madras Square, AtWorks, Naturals T Nagar, Coco Jaunt, Bikes and Burgers, Sunnybee, Soul Garden Ampa Skywalk Mall, Forum Vijaya Mall, Kriyates, AtherSpace
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Ather Partners with Bounce Share

We are excited to announce a partnership with Bounce, which allows you to own an Ather 450 through an innovative ownership model, at lower ownership costs.

Bounce is a dockless scooter sharing platform, allowing you to rent a scooter for commutes. Bounce is launching a platform to develop a Peer-to-peer scooter sharing network in Bengaluru. Through this network, you can purchase a new scooter through Bounce, and earn money when you rent it out to Bounce customers.

How will this work?

Customers can purchase an Ather 450 by registering interest on the Bounce app. When you’re not using it for a few hours or days, you can list it on the Bounce app for rent. Bounce customers will be able to rent your Ather 450 by booking it through the Bounce app, pick up the scooter from your home and return it back when they’re done. Unlike the traditional model of renting dockless scooters, your scooter will always be with you for usage, and you meet the renter before allowing them to use it.

Ownership

The Ather 450 will be the first scooter being launched by Bounce through this program.

You can head over to the Bounce app to purchase the Ather 450 through the peer-to-peer scooter sharing network.The vehicle will be registered as a commercial vehicle in your name, to comply with the local laws. You can earn money for the duration that you share your scooter through the Bounce app. For example, if you rent out your Ather 450 purchased through this program on all weekends in a month, you can earn upto Rs. 2500 through Bounce.

Charging

The Ather 450 purchased through this program comes bundled with a portable charger, so you can easily handover the vehicle and the portable charger to the renter. The portable charger allows you to charge the scooter virtually anywhere. In addition, fast charging through Ather Grid is free for the first year, starting from the date of purchase.

Service and Connectivity

Owners purchasing through this program can subscribe to new Ather P2P Connect/Service plans. The change in plans is to account for multi-user scenarios, higher than regular usage and commercial usage, since such usage will see more wear and tear between scheduled services.

AtherP2P connect - ₹ 3,000/yr + GST (Includes Data connectivity for navigation and smart features, pipeline costs and data storage costs)

AtherP2P service - ₹ 10,200/yr + GST (Includes all benefits of AtherP2P Connect + Scheduled services)

Pricing

There will be a marginal increase in the on-road price for the Ather 450 purchased through this program, to account for increase in RTO processing and registration fees.

Due to these changes, the on-road pricing will be Rs.115,494, when purchased through Bounce.

If you’re interested in purchasing an Ather 450, head over to the Bounce app to explore the new ownership model.

Got more questions? Check out the FAQs: https://bit.ly/Ather-Bounce-FAQs

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A new name, good old plans & revised prices

Time to forget the hassles, again.

Hey folks,

The Ather One subscription plans offer perks like Roadside assistance, Doorstep pickup and drop, Home charging reimbursements, Fast charging at Ather Grid and all the connected & smart features. We’re glad that many of you’ve had a delightful experience owning the Ather 450, thanks to the Ather subscription plans.

As announced earlier, we had extended the subscription for all owners till 30 June 2020. We believe that the extended period of usage and the recently introduced monthly ride log should help you assess and opt for the right plan while renewing.

Please note that we have a minor price revision on the pricing for Ather One Service and Ather One 360 effective 1 July 2020.

Here are the revised prices (excl 18% GST):

Plan Benefits Cost
Ather One Connect On-board navigation, features enabled by connectivity, Monthly ride log, New features and improvements through OTA updates Rs. 250/month, paid annually
Ather One Charge Ather One Connect + Unlimited fast charging at Ather Grid locations Rs. 500/month, paid annually
Ather One Service Ather One Connect + Periodic maintenance & service assistance at your doorstep, 24x7 roadside assistance in case of emergencies Rs. 600/month, paid annually
Ather One 360 Ather One Service + Home charging reimbursements, Unlimited fast charging at Ather Grid locations Rs. 950/month, paid annually

Things to note:

  • These plans aren’t mandatory and you could pay as you go for your service and charging needs.
  • Ather One or Ather Service remain complimentary for a year from the date of your vehicle delivery or June 30, 2020, whichever comes later.
  • If your subscription is up for renewal from July 1, 2020, we’ll send you an email soon about the renewal.
  • All plans will be billed annually

Got questions? Post your query here: https://forum.atherenergy.com/t/ather-one-subscription-plans/6449

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Update on operations in Chennai

Hey folks,

Since Chennai is going under full lockdown till June 30, Ather Space will be closed, and vehicle service will not be available. We’ll still take service requests through the app and through customer service, but will be able to act on them only when restrictions are lifted. Deliveries have been paused temporarily. Please note that most Ather Grid locations will be unavailable as well, and we’ve updated the status on the App. We’ll communicate again when we have more information regarding operations resuming

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Ather One pricing update for July-October

Hey folks,

We announced a new price for Ather One Subscription plans, and that it would be effective from 1st July, 2020. However, being sensitive to the current pandemic situation, we are pushing the effective date for this price revision by 3 months. So, if your complimentary subscription is ending, you can renew your Ather One subscription plans at the current quarterly equivalent prices for the next 3 months, to prevent any discontinuity in services and smart features.

Here are the rates at which you can renew your subscription:

  • Ather One Connect: Rs. 750/quarter + GST
  • Ather One Service: Rs. 1,500/quarter + GST
  • Ather One 360: Rs. 2100/quarter + GST

Note: When your subscription renewal date is approaching, we’ll send you an email with a link to renew your subscription.

Charging at Ather Grid will continue to be accessible for free to all Ather owners till 1 October 2020, and hence Ather Charge will not be required as a subscription pack this quarter.

Check out the FAQs: https://bs-ather-jobs-assests.s3.ap-south-1.amazonaws.com/bpa-assests/ather-450-faq-subscription-plans-and-services.pdf

Pay-as-you-go Service rate card: https://bs-prod-frontpage-media-kit.s3.ap-south-1.amazonaws.com/Pay+Per+Service.pdf

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A brand new exchange program, in partnership with CredR

Hey everyone,

Over the last two years, we’ve had thousands of owners shift from traditional Internal Combustion Engine (ICE) two-wheelers to the Ather 450. We’ve heard from several of them that they’d like a hassle free, quick way to switch to the fast and electric Ather 450.

We’re excited to announce a new exchange program that’ll help a lot more of you move to the Ather 450, and make the switch to a smart and intelligent scooter, faster.

We’ve partnered with CredR, to enable a smooth experience for those who want to exchange their existing two-wheelers for a new Ather 450. Here’s how it’ll work:

  1. Walk in to Ather Space in Chennai or Bengaluru (No pre-order necessary) with your old scooter & original documents (detailed below). Our trained product specialists will help estimate the value of your current scooter through a physical inspection. We are leveraging CredR’s tech to evaluate your scooter at Ather Space and estimate the value.
  2. You’ll get an instant quote generated for your old two-wheeler. Leave your old two-wheeler with us and we’ll get a final inspection and document verification done through CredR.
  3. Post document verification within a few days, your quote will be approved/modified accordingly. You can make the full payment for the remaining amount once CredR approves the quote.

Do remember to carry the below original documents for the two-wheeler you’re exchanging, for a seamless experience.

Documents required:

Original RC, 2 Photocopy of address proof, 2 Photocopy of ID proof, All keys, Original Insurance (not mandatory).

In case of the vehicle being on loan or if the vehicle is not in your name, you’d also need to bring the Original Purchase Invoice, RTO NOC, Bank NOC, Letter for the nomination of ownership: (with ID proof).

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Update on operations in Chennai

Hey folks,

We have an update on the operations in Chennai, now that the lockdown restrictions have been relaxed:

  1. Ather Space, Chennai will be open for walk ins from today, however test rides will be available after 10 July.
  2. Pending deliveries will resume from 8 July.

Note: To ensure that you always get the latest information regarding the status of services:

  1. Reach out to customer care for any queries on service, deliveries etc.
  2. If you plan on using any of the Ather Grid charging points, do check the Ather App for the latest status on the grid point before heading there and follow all precautions including sanitizing your hands after handling the charge connector, and wearing a mask when you’re in a public location.
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Update for lockdown in Bengaluru

Hey folks,

As Bengaluru enters into lockdown starting today (14 July) till July 22, we’ll be stopping deliveries and services:

  1. Ather Space in Bengaluru will be closed in the lockdown. Pending deliveries, test rides and walk ins will be paused for this duration.
  2. Servicing will be unavailable as well. We’ll still take requests, but will be able to service only post lockdown.
  3. Ather Grid locations will be switched off, and won’t be accessible for the duration of the lockdown.
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Ather Energy raises INR 84 crores

Hey folks,

Good news! We’ve raised an additional INR 84 crores from Hero MotoCorp, as an extension of our Series C round led by Sachin Bansal. Hero MotoCorp has been a part of Ather’s growth journey since 2016, when they first invested as a part of Series B. We are confident that this will help us accelerate our long term vision and direction.

We’ll soon be entering 10 new markets, and the funding will help in developing our production facilities to meet the demand for the Ather 450X across the country.

Thank you all the Ather 450 owners and vibrant community for keeping us steadfast in our journey of building great products and experiences.

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Hey folks!

An update on Ather Grid locations. We’ve signed a pan-India deal with Sangeetha Mobiles, to help us expand our Ather Grid charging network across India. The agreement allows us to use their retail outlets when needed for installing Ather Grid fast chargers, especially in new cities that we are going to launch in.

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Upgrading your Ather 450 to 4G LTE. All your questions answered

Hey folks,

We’ve got official communication from Vodafone India that they’re pulling the plug on 3G services in Chennai and Bengaluru by 27 August. Vodafone was supposed to sunset 3G coverage much later, but this has taken us by surprise. This announcement means that Ather 450s with Vodafone SIMs will default to 2G networks. We made a transition in our line to equip newly produced vehicles with a BSNL SIM, for a range of other reasons. These vehicles won’t be affected as BSNL will continue to operate 3G. (Which SIM does your vehicle have? Read below.)

The good news is we’re working on a 4G upgrade module that can be fit in existing Ather 450s on the road. Since it is a hardware upgrade, we expect it to take about 4-5 months including the time for development, testing, deployment on your Ather 450.

In this transition phase, the only option is to fallback to 2G networks, due to which some smart features might not be seamless.

Navigation experience will be slower

Onboard navigation is dependent on good connectivity speeds, and hence would be impacted due the temporary change to 2G services. Loading of the Maps screen, along with search-based functions would be slower. However, pushing location from your Ather App will work as expected. We’ve recently rolled out the ability to share a location to the App, from any other app on your phone, which should make the experience better.

We are working on improving some features so they work better with 2G services through an OTA update before the phase-out occurs. We’ll be releasing this OTA update (ver 4.2.2) shortly for all Ather 450s on road, with improvements under the hood to make the experience under 2G better.

Ride statistics and sync will work as expected

We’ve been testing the reliability of data sync and ride statistics on the App with 2G networks over the past few weeks, and there won’t be any impact on your experience here. You’ll continue to see real time charging status, get ride statistics after every ride, and remotely track the location of your scooter.

Your scooter will still get OTA updates

Any OTA updates rolled out during this time would take longer to download, but we expect that the experience would not be impacted as the OTA is downloaded automatically when it’s made available. Updates will get installed when your scooter is plugged in for the night. If an OTA is taking too long, you can reach out to our customer service team, so it can be installed manually.

Upgrade to a 4G module

We’ll be making a 4G module available as an upgrade for owners. Our team is exploring the most cost effective way to get you this upgrade. We will announce more details in due course. With the upgrade, your Ather 450 will have 4G LTE connectivity at par with the upcoming Ather 450X. With the upgrade, 4G LTE will ensure much faster connectivity speeds, significantly improved experience and reliability in all urban areas.

Update: While we’re working quickly on finding the best solution, our team is still exploring if swapping to BSNL SIMs temporarily is feasible and we’ll get back to you on this shortly.

Ather One Connect

We understand it’s not fair to pay for a sub-par experience during the transition phase and hence if you’ve already subscribed to an Ather One plan, you’ll get credits worth a portion of Connect plan’s value, prorated based on the number of days your vehicle would be using 2G during your plan. Also, whenever your Ather One renewal comes up next, you’ll get an upfront discount worth a portion of the Connect plan’s value, prorated based on the estimated number of days your vehicle would be using 2G until we make the 4G upgrade available to you. We are currently operationalizing this. We will share the exact discount amount and other details on this thread itself within 1 week.

For customers under lease, we’ll discuss with Autovert and get back to you when we have a solution.

Which SIM does my Ather 450 have?

  1. As a general rule, if the last 4 digits of your vehicle identification number (VIN) is less than or equal to 4182, your vehicle has been equipped with a Vodafone SIM and if that’s greater than or equal to 4183, your vehicle has been equipped with a BSNL SIM.
  2. Vehicles delivered from 15 August onwards, regardless of VIN, have been equipped with a BSNL SIM.

How do I find my VIN?

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Hey folks,

We are rolling out our first resolution to the Vodafone 3G discontinuation. OTA update 4.2.2 will optimize the connected experience at slower network speeds. This will ensure that the most used connected features are less affected even on a 2G network.

Additionally, our teams have worked out a Standard Operating Procedure (SOP) for swapping the SIM cards from Vodafone to BSNL. Initially our teams were concerned about swapping SIM cards since it needs special test equipment to validate the sealing of the dashboards (we don’t open the dashboards to the PCB level in general service). Doing this would have meant a very long process of sending dashboards back to our supplier’s facilities and hours of labor and logistics cost. However, the engineering teams have come up with a work-around to this. We will need ~4 weeks to setup an efficient process and we should be ready by mid-Sept to start swapping SIM cards.

Rest assured, your dashboards are our responsibility and owners won’t be at risk in this changeover. (side bar: there is a learning here for our design teams. The integrated nature of the dashboard which made SIM-swaps so hard was not the right choice and will be addressed with the 450X and 450+ onwards)

The SIM swap to BSNL will be free of cost for owners, however to ensure we cover the SIM swap for all owners quickly, you’ll have to drop off your scooter at the service center and pick it up when the swap is done, just this once :slightly_smiling_face:. Alternatively we will do the change as part of your next scheduled service appointment ourselves.

Finally, development of the 4G upgrade module in the form of a dongle is on fast track mode now and under testing. Given automotive testing requirements it will still need 4 months for deployment but we will make sure that the community is kept abreast of updates.

The 3G discontinuation was not a complete surprise but yes, the timeline caught us a few months early. In acknowledgement of this, we will:

  1. Reduce the cost of Ather Connect by 50% for all affected users, until the 4G dongle is ready. The discount (Rs. 125/month) will also be extended to other AtherOne subscription packs.

  2. Offer a discounted rate on the 4G dongle with Ather bearing a part of the cost. The dongle will be available at ~Rs.2500 + GST.

We are grateful to the community for your patience and want to ensure everybody that this is our highest priority currently

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Hey folks!

There are still lots of people looking to get the Ather 450 as their first EV, and who better than our owners and enthusiasts to give them a gentle nudge :smiley: We are refreshing our referral program to enable referrals for the Ather 450 as well. So go ahead, grab your referral code in your inbox or on your dashboard (app.atherenergy.com), and convince one more person to go electric! Next time you convince someone to buy an Ather 450, both of you get benefits!

When they buy an Ather 450, both of you get Rs. 2500 credits that can be redeemed against Ather One subscriptions, starting October.

You’ll find more information in your inbox. If you want to share your referral code, head to the Referral Hub in your dashboard app.atherenergy.com/user/referral.

We’ve created this thread https://forum.atherenergy.com/t/ask-an-ather-owner where folks who are interested in buying an Ather, can interact with owners and enthusiasts like you!

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