You can now renew, purchase or upgrade Ather Subscription plans using your unlocked referral credits. Head over to the referral hub at https://app.atherenergy.com/user/referral to see how many credits have been accrued in your account. You’ll be able to use the unlocked credits to renew Ather Service & Connect.
A post was split to a new topic: Atherstack Atom 10.1.0
As some of you might be aware, there has been an issue with OTPs being delayed or not received in some cases. Unfortunately, a part of our delivery process - the FAME verification step requires an OTP to be shared before delivery and is impacted as well. We are suspending deliveries in Bengaluru for the next few days and will resume once the situation eases up.
If you have a scheduled delivery in Bengaluru, our team will reach out to you with next steps.
Continuing from the last two updates:
We’ve started rolling out the beta version of the Bluetooth OTA update, starting today in small batches. The rollout will happen in batches so that we can closely monitor the feedback before releasing it to larger groups.
Today, a small set of 450X owners with iPhones will get the update, those of you getting it have been added to the early access group. As and when we are able to accommodate more into this group, we’ll keep adding members and rolling out the beta version.
We will release to all 450X owners, end March to mid-April, after fixing any critical issues that come out of the beta.
Deliveries begin in Coimbatore!
We kicked off deliveries in Coimbatore yesterday, making this the 8th city where we’re now delivering in! A whole bunch of excited 450X owners warped out with their scooters, and we’d love to see more Ather scooters zooming around the city!
We spoke to a ton of potential retail partners in Delhi over the past few months without finding the right one (frankly Ravneet hasn’t spent this much time in Delhi since his college days). Ultimately, we had to make a choice: keep searching for the right Delhi partner or risk pissing off all of you early pre-order folks in Delhi NCR. So, we’re kickstarting operations in Delhi by setting up the first Experience Center in the capital ourselves.
While we expect the Ather Space and full-fledged operations to start in the next couple of months, we’re fast-tracking full payments and some deliveries in New Delhi!
We’ll be making a batch of 30 scooters available in Delhi, shipped from Bangalore, for our early enthusiasts. And If you’re worried about losing out on that sweet sweet EV subsidy in Delhi, don’t fret. You can get your hands on them at the Delhi on-road prices, with us bearing the subsidy amount.
What are you waiting for? If you have an active pre-order in Delhi, you can complete your payment and get ready for delivery by following the steps in the email we just sent out to a bunch of you!
Sharing an update on Bluetooth, we’ve been getting good feedback about the features from iOS users. They’ve been using it over the last few days! Yesterday we rolled out the update to another set of Android users, along with a beta build of the new app, and expect the testers to share feedback over the next few days.
We’re constantly adding more people into the beta test as and when we can accomodate them, so if you’ve signed up for the beta but not yet got the update, stay tuned over the next few days.
For those of you waiting for the stable release, the beta builds look promising and we’ll share more accurate timelines of a full release soon.
Hey @450X-Owner ,
As a company, we’ve had to make a few sudden, last-minute turns over the course of the past year which we’ve handled pretty successfully. Unfortunately, your turns on the Ather scooters haven’t been quite as smooth. (Yes, we’re talking about the auto indicator cut off on the Ather 450X here)
As a company, we’ve always been focused on the littlest of details that help elevate the entire experience of owning and riding an Ather. We designed the auto-indicator cut-off feature to make riding in the city a little bit easier, but our implementation hasn’t been perfect.
As a short-term resolution, we plan to roll-out an option to turn off this feature, bundled with the Bluetooth OTA update. Meanwhile, we will continue to work on improving the auto-indicator cut-off feature based on the feedback from the community.
The Bluetooth OTA update (10.1.0) will start rolling out to all Ather 450X owners starting the end of March and will be completed by mid-April. We are currently running a beta program with some 450X enthusiasts which will enable us to fix any bugs reported.
We hit some roadblocks with our operations starting in the city, and unfortunately, our search for the right retail partner continues. We know this will bring disappointment to our enthusiastic community here, but we are working on identifying an on-boarding a new partner soon and will communicate here as things are more clear.
We’re facing some issues with our notifications system temporarily, and charging notifications are currently unavailable. We’re working on resolving this asap
Charging at Ather Grid points across india will continue to be free for the next six months, till 30 September 2021.
As thousands of you get your first EVs, we’d love to have more of you use Ather Grid points for quick top ups and beat range anxiety!
We’re aware of the sync issues between the App and the scooter. Thanks to all of you reporting it, we’ve been debugging it and are working with our network provider to get this issue resolved ASAP. We’ll keep you posted when we have an update.
A post was split to a new topic: Atherstack Atom - 10.1.0
On delay in syncing
Some of you have reported delays in the App and Scooter syncing, but other functions like Onboard Navigation are still working. Over the weekend we have been working with our network provider to dive deeper into the issue and have rolled out an interim fix on the network side yesterday night.
In case you are one of those who are facing a delay in sync, we would recommend that you reboot your scooter by pressing both the brakes and the start switch for the fix to take effect. We have already tested with a few customers who were facing the issue and the sync now works fine for them. We will continue to work to find a more permanent solution for this in the coming months. In the meanwhile, if you do face sync issues in spite of the reboot, do let us know here.
Your Ather account just got an upgrade!
We’ve revamped the ownership portal, with some new sections including subscription, service, riding, and charging! Head over to app.atherenergy.com/dashboard to see the new changes!
Manage your subscriptions
You can now view the current status and upgrade/modify/renew your subscription plans! If you’re a new owner, you can also purchase Ather Connect/Service here.
Psst: Use those unlocked referral codes to get a sweet discount!
Keep tabs on upcoming periodic services, view service history, and details, and even track your current service request!
Ride & Charge logs
Your monthly ride log has been moved to your portal! View your monthly ride statistics, check charging patterns both at home and at Ather Grid points, and download monthly ride logs of your scooter.
Sharing an update on the 4G module upgrade for Ather 450 owners. The module is undergoing final testing and our teams are undergoing training to make the installation process smooth.
Here’s how it’ll work:
- We’ll reach out to some of you who’ve already expressed interest in getting the upgrade. For this set of folks, we’ll offer doorstep pickup/drop to ensure the process of installation is robust.
- It will be extended to all owners post the trials, which will be done at your doorstep.
We’ll start rolling it out incrementally to owners in Bengaluru and Chennai. The installations will happen on a first-come first-serve basis, and the current estimated date for the start of operations is 20 April.
Whether you cruise on Eco mode, or Ride through the city, or simply Warp back home from work, we’ve got the tunes to keep your company on your ride. There is a playlist for every mode. Check them out, make your own and share them here!
Go Slow with Eco:
Along for the Ride:
Pssst, we’re always looking for new tunes, if you want to add to the playlists, submit them here: