I came in for a delivery today at last with family but here it goes a complete disappointment
Scooter is with a very visible scratch already
No one is there to really answer what’s the next step.
Scooter taken back from delivery area
4.comes back stating we have rubbed it it all gone but has a small hole in it. Advises to take the delivery
I refuse, asked for a manager( someone was contacted and told Roshan is in meeting
Gokul arrives (30mins past) advises that he will get the panel changed but i can take delivery n come back later to get it replaced as it would take time as service people are on lunch. No alternate available.
I really was put back I was of no priority , delivery with this quality services looked fine to Ather team.
I Called up the customer center, they spoke to Gokul who arrives and states I’ll get it changed in Half hour.
BY NOW IVE LOST ALL MY PATIENCE NO ONE TO TALK TO WHO CAN HANDLE SITUATION BETTER , my family with kids hangs on n on and made in to wait.
Please choose a better place for delivery , we couldn’t sit in lobby with all smokers smoking gladly had to shift my family to my car, no basic courtesy offered or acknowledged.
I sit disappointed and even after all this and escalated to you guys I have no response from any one of you I did wait for a response as told by you guys but this is the truth to digest that I’ve lost it.
If you think this is how a brand new vehicle should look like trust me something is is wrong… I have not even touched the vehicle yet but see this.