Incidentally, I too have been having my own troubles with CC over the past couple of months. The latest one had to do with an urgent query around invoicing for my Jan order. As always, I received an automated email stating that I would get a response within 24 hours. It has obviously been significantly beyond 24 hours, but haven’t heard from them yet, despite reminders that it is pretty time-critical.
While the initial claims around shortage of resources to man the helplines vis-à-vis the sudden spurt in new cities & owners was justified, I feel that the excuse dragged for more than 3 months is starting to ring a bit hollow now, TBH Afterall, there is no point making a timeline commitment that you know you will absolutely not abide by, right? Instead update the template to state 72 hours. Then at least you won’t be giving false hopes to the customers.
P.S.: Is it just me or is there always a broken image link below “Thanks, Team Ather” in their emails every time?