Ather grid fault

When I visited this grid yesterday it was flashing this indication

@abhishek.balaji this is the only grid between two districts

They never going to assign a technician. I raised multiple tickets after a couple of weeks still not rectified.

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Two new grids were errected in coimbatore outskirts recently. When I visited kunimathur grid last week, it was charging with a speed of 2% for 20 mins. When I complaint, they said they are yet to calibrate. No feedback still from ather end. This is on sulur, between tirupur and coimbatore. This has faulty unit